Dynamic customer service professional with a proven track record at Teleperformance USA, excelling in active listening and customer relations. Recognized for enhancing client satisfaction through meticulous documentation and organization. Adept at multitasking and inventory control, consistently delivering results that exceed expectations in both commercial and residential environments.
Work History
Customer Service Representative
2 Months
Teleperformance USA | 07.2026 - 09.2026
Supported high call queues while keeping professional service standards.
Answered customer questions to promote satisfaction and positive service experiences.
Kept detailed records of customer interactions for follow-up and issue resolution.
Coordinated
Private Housekeeper
6 Years
Colin Forsyth | 04.2016 - 04.2022
Managed daily cleaning schedules to maintain high standards of home cleanliness and organization.
Implemented inventory tracking for household supplies, ensuring timely replenishment and cost-effectiveness.
Developed strong relationships with family members through effective communication and understanding their needs.
Implemented customized cleaning schedules tailored to individual client preferences and needs.
Disposed of trash and recyclables each day to avoid waste buildup.
Adhered to professional house cleaning checklist.
Housekeeper
1 Year 3 Months
Hampton Inn Suites | 01.2015 - 04.2016
Enhanced guest experiences through attention to detail in room presentation.
Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
Handled requests for extra linens, toiletries and other supplies.
Education
MiG Welding Bootcamp
Cleveland State Community College | Cleveland, TN
Culinary Bootcamp / Safe Serv / Food Handler
Cleveland State Community College | Cleveland, TN
High School Diploma
Alvin C. York Agricultural Institute | Jamestown, TN | 05.2005