Stephanie Brown
West Chester
Summary
Recipient of a Bachelor of Science degree in Healthcare Administration/Management. I am highly motivated and work very well independently as well as on a team. Very detail oriented.
Overview
22
22
years of professional experience
Work History
CIBMTR Coordinator
Penn Medicine: University of Pennsylvania Health System
09.2023 - Current
- Coordinate data collection and reporting for the Center for International Blood and Marrow Transplant Research(CIBMTR) ensuring accuracy, compliance with regulatory standards, and timely submission of transplant-related outcomes to advance stem cell research
- Collaborates with clinical teams to gather patient information, monitor treatment progress and ensure accurate documentation of pre-and post-transplant data
- Facilitate patient consent for research participation, explaining protocols, and addressing patient questions in adherence to ethical standards
- Ensure data accuracy and compliance by preparing forms and documentation for internal and external audits, addressing audit findings as needed
Clinical Administrative Assistant
Penn Medicine/Abramson Cancer Center
01.2020 - 09.2023
- Duties include scheduling post hospital appointments such as lab visits, treatments and office visits for patients who were consulted in the hospital by doctors from our practice.
- Handle bone marrow prep including paperwork, slides, labels, etc.
- Get precerts for ECHOS for our patients, as well as radiology scans(MRI,CT,PET) ordered by our doctors.
- Request secondary slide review from outside institutions for our patients.
- Order bone marrow and other testing kits.
- Gather all necessary documentation and order molecular/tumor profiling testing for patients to help the doctor with treatment options.
- Faxing and clerical duties.
- Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
Insurance Verification Specialist
Premier at Exton Surgery Center
01.2018 - 12.2019
- Worked with a patient’s insurance company to verify coverage levels, and worked with individuals to educate them on their benefits,
- Scheduled surgeries and pain management procedures.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Performed data entry tasks.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Intake/Customer Service
Advanced Medical Homecare Supplies
09.2013 - 12.2017
- Processed sales orders for a variety of home medical equipment
- Obtained medical insurance pre-authorizations
- Performed regular follow-up with doctors offices, primarily via telephone
- Managed the electronic fax system; Used Brightree and Navinet software systems
- Performed company's bank deposits
- Worked closely with Respiratory Therapists to help patients with their care.
- Made outbound calls to obtain account information.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
Bus Driver
Krapf Bus Company
01.2003 - 07.2013
- Operated a school bus for the West Chester School District, on a regular schedule and on special occasions
- Informed and monitored students about necessary safety practices and compliance
- Maintained records of mileage, routes, time and incidents; Prepared and maintained maps of routes and pick-up points
- Monitored some special needs children and adolescents on my bus route.
- Learned and followed school transportation procedures.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Adhered to schedules and safety protocols to enhance transportation service.
Education
B.S - Healthcare Management
University of Phoenix
Phoenix, Arizona03.2013
Cheyney University
West Chester, Pennsylvania01.1998
Skills
- Multitasking and Time Management
- Strong Organizational Skills
- Computer Skills/Microsoft Office
- Scheduling
- EMR/Epic
- Data entry
References
REFERENCES FURNISHED UPON REQUEST
Timeline
CIBMTR Coordinator
Penn Medicine: University of Pennsylvania Health System
09.2023 - Current
Clinical Administrative Assistant
Penn Medicine/Abramson Cancer Center
01.2020 - 09.2023
Insurance Verification Specialist
Premier at Exton Surgery Center
01.2018 - 12.2019
Intake/Customer Service
Advanced Medical Homecare Supplies
09.2013 - 12.2017
Bus Driver
Krapf Bus Company
01.2003 - 07.2013
Cheyney University
B.S - Healthcare Management
University of Phoenix
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