Summary
Overview
Work History
Education
Skills
Timeline
Websites
Certification
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Stephanie Brown

Ypsilanti,MI

Summary

A Michigan Pharmacy Certified Technician since 1992. Converted into National Certified Pharmacy Technician in 1995. Experience in Retail, Hospital, Insurance research, and Specialty Pharmacy.

Overview

32
32
years of professional experience
1
1
Certificate

Work History

Clinical Operations Pharmacy Technician

C4 Technical Services
05.2024 - 01.2025
  • Resolved third-party billing, computer system, and customer service issues.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for the speedy resolution of prescription discrepancies.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Certified Pharmacy Technician

AllianceRx Walgreens Pharmacy
03.2019 - 09.2023
  • The Pharmacy Tech Front End - Level 3 is responsible for entering new prescriptions for patients, processing prescription exceptions, and making contact with physician offices and patients.
  • Primarily focused on pharmacist call back and/or patient quality assurance support
  • Work with new patient/new referral imaging folder
  • Load insurance plan and coordination of benefits into the data processing system for new patient/new referrals
  • Participate in the review/audit of test claims for new patient/new referrals
  • Can and may perform the job responsibilities defined in Level 1 and Level 2
  • Other registered and/or licensed responsibilities as judgment or necessity dictate
  • Provide primary support and expertise for specialized programs such as ETT or Pharma
  • Can and may perform the job responsibilities defined in Level 2 (Specialized Pharma/Disease Focused Team)
  • Other registered and/or licensed responsibilities as judgment or necessity dictate

CPhT

Aerotek
10.2018 - 03.2019
  • The Pharmacy Tech Front End - Level 2 is responsible for entering new prescriptions for patients, processing prescription exceptions, and making contact with physician offices and patients.
  • This position may also assist in Back End efforts such as Picking, Packing and Manifesting based on business need.
  • Responsible for entering patient demographics and prescription into the data processing system.
  • Handle processing of reorders.
  • May provide pharmacist call back and/or patient quality assurance support.
  • May manage email distribution as needed.
  • Can and may perform the job responsibilities defined in Level 1.
  • Other registered and/or licensed responsibilities as judgment or necessity dictate.
  • Perform the job responsibilities listed above for programs that require special handling or provide support for specific disease states.
  • Other registered and/or licensed responsibilities as judgment or necessity dictate.

Pharmacy Technician 2

Meijer Pharmacy Central Fill 2
09.2016 - 10.2018
  • Under the supervision of a Pharmacist, refills and replenishes prescription requests in an automated central fill pharmacy setting.
  • Prepares packages and distributes medications in a fast-paced production environment, maintaining quality and a continuous, consistent work flow in order to meet daily production goals.
  • Practices 200% Safety Accountability.

Research Coordinator

MedImpact Healthcare Systems, Inc.
02.2016 - 06.2016
  • Communicates with members, physicians, pharmacies, or clients as directed by Prior Authorization Coordinator (PAC) or Clinical Specialist via outgoing phone calls, faxes, and email.
  • Obtains necessary information to complete authorization processing and appropriately documents it, transmits documentation to PAC or Clinical specialist within established timeframes.
  • Monitors voice mail and RC incoming faxes to ensure timely processing of requested information.
  • Performs research of incomplete or problem authorization requests by utilizing the MedAccess computer system and resource and reference materials such as customer service notes, applies department policies, procedures, and plan protocols.
  • Obtains assistance in resolving unprocessed MRF's within standard turnaround times by obtaining guidance from supervisors and senior staff.
  • Conforms to defined roles and responsibilities and rules of engagement between prior authorization processing and clinical decision making.
  • Partners with assigned clinical pharmacists to ensure strict adherence to the boundaries and timeframes of administrative processing.
  • Coordinates notifications to members, physicians, and pharmacies as required to obtain missing information, manage pended requests, and communicate prior authorization determinations.
  • Documents prior authorization related information and status.
  • Makes outbound calls to obtain information and answer questions about prior authorization status.
  • Collaborates with Contact Center Services in resolving prior authorization inquiries and handling incoming calls during periods of high volume.
  • Protects and maintains confidentiality and privacy of all prior authorization and member information, including following strict protocols for date stamping and storage/security of prior authorization forms and related information.

Certified Pharmacy Technician

RITE AID
04.2013 - 02.2016
  • Enter prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.
  • Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
  • Retrieve medication from inventory.
  • Create prescription labels and put them on prescription containers.
  • Place medication into prescription containers.
  • Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.
  • Assist with maintaining the Pharmacy department by keeping it clean and in order.
  • Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.
  • Administer Rite Aid programs including FlavoRx, Living More, etc.

Home Health Care Provider

Self-Employed
01.2008 - 08.2011
  • Excellent knowledge in personal care assistance.
  • Skilled in maintaining a safe and hygienic environment.
  • Able to do home duties such as cleaning, washing dishes, making beds, laundry, etc.
  • Compassionate, tolerant and friendly nature.
  • Can run light errands and offer company to the patient for shopping, and doctor's appointment.
  • Highly organized to follow the prescribed treatment.
  • Knowledge of safety and precautionary measure to be taken while taking the patient to the toilet or making comfortable in the ambulance.
  • Excellent nursing and decision-making skills.

Pharmacy Technician 1

Wenk's Prescription Shop
04.2002 - 02.2008
  • Data entry of insurance information into computer system for processing.
  • Entered prescription orders in the computer system accurately.
  • Processed and filled medication orders.
  • Checked and stocked orders received from distributors.
  • Ordered stocked medication from distributors for pharmacy.

Pharmacy Technician 1

University of Michigan Pharmacy Services
11.1999 - 12.1999
  • Prepare and package non-sterile compounded pharmaceuticals.
  • Prepare sterile products, injections and IV chemotherapy.
  • Fill automated dispensing cabinets on nursing units.
  • Correctly distribute and account for controlled substances usage.
  • Deliver medications to nursing units including surgical rooms.
  • Stock medications shelves, manage inventory dating, return excess stock to inventory, properly dispose expired medications or return to manufacturer.
  • Prepare and deliver investigational drugs per research protocols.
  • Respond and triage telephone and electronic message inquiries.
  • Assist the Pharmacist with auditing controlled substance utilization.
  • Complete restocking and dispensing activities using pharmacy automation.
  • Receive orders and prepare and package medications for outside clinics.
  • Build various medication kits, providing support to many different professions.
  • Conduct admission medication histories.
  • Assist the pharmacist in resuscitation bays.
  • Performing pharmacy cleaning and documentation.
  • Assist with training of staff.
  • Other duties and special projects as assigned by supervisor to assist with preparation and delivery of patient medications.
  • Work in a highly collaborative environment including Pharmacists, Pharmacy Managers, Technician Supervisors, and other medical professionals.

Certified Pharmacy Technician

Meijer Pharmacy
01.1998 - 04.1998
  • Retrieving the appropriate medication from inventory.
  • Inputting customer and prescription information in the pharmacy dispensing system.
  • Creating prescription labels and adjudicating insurance claims.
  • Completing paperwork related to filling prescriptions and receiving drug orders.
  • Ordering prescription medication for the Pharmacy Department.
  • Stocking prescription medication.
  • Promoting pharmacy initiatives and clinical services to the customer.
  • Prioritizing workload.
  • Using effective communication skills and be agent of change.
  • Maintaining a clean and orderly pharmacy for a professional appearance.
  • Maintaining confidentiality of patient information.

Certified Pharmacy Technician

Arbor Drugs (now D.B.A CVS)
08.1996 - 01.1998
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Pharmacy Technician

Perry Drug Stores
09.1992 - 06.1995
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Education

Certificate - Pharmacy Technician/Assistant

Washtenaw Community College
01.1992

Skills

  • High Level Of Accuracy
  • Process Improvement
  • Data Entry
  • Nutrition
  • Customer Service
  • Prescription
  • Pharmaceuticals
  • Insurance
  • Pharmacy
  • Medical Terminology

Timeline

Clinical Operations Pharmacy Technician

C4 Technical Services
05.2024 - 01.2025

Certified Pharmacy Technician

AllianceRx Walgreens Pharmacy
03.2019 - 09.2023

CPhT

Aerotek
10.2018 - 03.2019

Pharmacy Technician 2

Meijer Pharmacy Central Fill 2
09.2016 - 10.2018

Research Coordinator

MedImpact Healthcare Systems, Inc.
02.2016 - 06.2016

Certified Pharmacy Technician

RITE AID
04.2013 - 02.2016

Home Health Care Provider

Self-Employed
01.2008 - 08.2011

Pharmacy Technician 1

Wenk's Prescription Shop
04.2002 - 02.2008

Pharmacy Technician 1

University of Michigan Pharmacy Services
11.1999 - 12.1999

Certified Pharmacy Technician

Meijer Pharmacy
01.1998 - 04.1998

Certified Pharmacy Technician

Arbor Drugs (now D.B.A CVS)
08.1996 - 01.1998

Pharmacy Technician

Perry Drug Stores
09.1992 - 06.1995

Certificate - Pharmacy Technician/Assistant

Washtenaw Community College

Websites

Certification

  • Certified Pharmacy Technician, Pharmacy Technician Certification Board (PTCB), 10062979
  • Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB)

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Stephanie Brown