Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Brown

Murray

Summary

Dynamic Personal Trainer and customer service professional with a proven track record at EOS Fitness and CaptionCall. Expert in client coaching and active listening, achieving high client retention and satisfaction. Skilled in crafting personalized programs, enhancing customer experiences, and managing time efficiently. Demonstrates leadership, attention to detail and reliability, driving positive outcomes and referrals.

Overview

6
6
years of professional experience

Work History

Personal Trainer

EOS Fitness
07.2023 - Current
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
  • Motivated clients to stay on track with fitness goals with positive encouragement and 'big picture" line of thinking
  • Assisted clients with personal fitness goals through realistic objectives.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Cultivated strong relationships with clients, resulting in the retention of clients and referrals for new business.
  • Handled client management which included: in person training sessions, scheduling session, designing workout programs, billing and contract questions for 25-40 clients on a weekly basis

Call Center Representative

CaptionCall
09.2019 - 04.2020
  • Listened to conversations and helped dictate what was said to be verbally captioned for population with difficulty hearing
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing glitches for customers.


Member Service Representative

Security Serice Federal Credit Union
09.2018 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Education

High School Diploma -

Granger High School
West Valley City, UT
05-2016

Skills

  • Leadership skills
  • Motivational
  • Client coaching
  • Goal setting assistance
  • Client engagement
  • Time management
  • Customer service
  • Active listening
  • Reliable and responsible

Timeline

Personal Trainer

EOS Fitness
07.2023 - Current

Call Center Representative

CaptionCall
09.2019 - 04.2020

Member Service Representative

Security Serice Federal Credit Union
09.2018 - 02.2019

High School Diploma -

Granger High School

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