Stephanie Brown
Yorktown,VA
Summary
Dedicated Intake/Probation Officer with proven expertise in documentation, case planning, and offender supervision. Committed to ensuring compliance with court orders and improving rehabilitation outcomes through tailored intervention strategies.
Overview
22
22
years of professional experience
Work History
Intake/Probation Officer
Virginia Department of Juvenile Justice
Williamsburg, VA
06.2004 - Current
- Monitored juvenile cases to ensure compliance with court orders and rehabilitation plans.
- Conducted risk assessments to determine individual needs of probationers and develop tailored intervention strategies.
- Collaborated with community resources to facilitate access to educational and vocational programs for youth.
- Developed and implemented behavior modification plans, promoting positive decision-making among juveniles.
- Maintained compliance with all legal statutes, policies and procedures.
Front Desk Assistant
Blue Velvet Spa and Boutique
Yorktown, VA
07.2024 - 01.2026
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated spa services, aligning staff schedules with client appointments for optimal efficiency.
- Maintained accurate records of transactions, enhancing data integrity and reporting accuracy.
- Oversaw inventory management for retail products, ensuring availability for client purchases and minimizing stock discrepancies.
- Answered customer telephone calls promptly and appropriately handled needs.
Lifeguard Manager
Sage Pool Services
Newport News, VA
04.2021 - 07.2024
- Supervised lifeguard team, ensuring adherence to safety protocols and operational standards.
- Developed training programs for new lifeguards, enhancing skills and performance consistency.
- Streamlined facility operations by establishing clear communication channels between staff members.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Managed pool maintenance schedules, optimizing chemical balance and cleanliness for guest satisfaction.
Education
Master of Science - Criminal Justice
University of South Carolina
Columbia, South Carolina, SC08-1999
Skills
- Documentation
- Case planning
- Exceptional communicator
- Proficient in Microsoft Suite and Google
- Motivational
- Efficiency
- First aid training
- Clerical support
- Accuracy
- Offender supervision
Timeline
Front Desk Assistant
Blue Velvet Spa and Boutique
07.2024 - 01.2026
Lifeguard Manager
Sage Pool Services
04.2021 - 07.2024
Intake/Probation Officer
Virginia Department of Juvenile Justice
06.2004 - Current
Master of Science - Criminal Justice
University of South Carolina