STEPHANIE BROWN
Self Employed
Stevensville,MI
32
years of professional experience
Strategic leader with over 20 years' experience in organizational change management and process improvement. Expertise in developing high-performing teams and driving operational efficiencies through analytical problem-solving and effective communication. Skilled in cost control, inventory management, and quality assurance, consistently delivering results while aligning with company values and best practices.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Work History
Landscaping/ Property Manager
8 Years 9 Months- Overview: Direct representative of the property owners’ interest.
- Maintaining 19 Consistent clients
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinated contacts for work and services.
- Assisted in creating and maintaining budgets, aligning expenditures with short-term and long-term property goals.
- Performed upkeep on interior and exterior maintenance, contributing to overall property appeal and functionality.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
Assistant Manager
5 Months- Overview: Provided Customer Superior Service
- Recruited, Trained, always mentored new team members on store procedures and to uphold customer standards
- Organized training sessions for new hires to ensure smooth integration into workplace
- Provide consistent leadership, insight and mentoring to employees to supply knowledge of various company programs and maintain employee morale
- Resolved customer complaints by actively listening and providing appropriate solutions.
- Evaluated team performance to identify improvement opportunities and enhance operational effectiveness
- Maintain overall up-to-date knowledge of company products, promotional item and services
- Ensure compliance with safety regulations and company policies
- Maintain inventory procedures
- Supervised daily operations and maintained consistent workflow across assigned department.
- Coordinated staff schedules to support coverage, productivity, and service standards.
- Monitored inventory levels and coordinated replenishment to prevent operational delays.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Manager
1 Year 4 Months- Overview: Providing effective leadership to team members by communicating tasks from the store manager, handling day to day cash functions and coaching on warehouse and vendor orders.
- Managed store financial performance, cash control, inventory, safety, customer service, and staff management to ensure operational success.
- Lead by example and ensure the entire staff is providing superior customer service.
- Ensure price integrity is maintained to comply with weights and measures.
- Ensured compliance with labor laws, legal requirements, company policy, and collective bargaining agreement to maintain workplace standards.
- Maintain positive working relationships with direct reports, peers, vendors, union officials, and corporate office personnel.
- Ensure marketing initiatives, Plano-grams, and store conditions are compliant with the corporate standard.
- Prioritized, planned, and coordinated work activities for staff to optimize time management and achieve store objectives.
- Ensure store is well stocked and product is rotated accordingly.
- Establish and maintain a friendly harassment-free work environment.
- Motivate and lead others to perform a variety of tasks that all lead to one common objective.
- Supervised store associates during shifts, ensuring smooth front-end operations and customer service
- Monitored cash handling, register accuracy, and safe drop procedures to support loss prevention
- Coordinated opening and closing tasks, maintaining readiness for daily business operations
- Trained new team members on point-of-sale procedures, merchandising, and operational routines
- Managed inventory replenishment and stock organization to maintain product availability
Receiving Manager
2 Months- Oversaw shipments and goods delivered to a warehouse, ensuring accurate inventory levels.
- Corporate management's shift changed the dynamics at Elkay, which led to my decision to start my own business.
- Directed inbound receiving workflows, ensuring accurate material verification and timely dock processing.
- Coordinated inventory movements with production and warehouse teams to maintain stock accuracy.
Group Leader
9 Years 2 Months- Overview: Supervising, coordinating, instruct, and manage team members ensuring clear instructions and procedures.
- Lead the assembly of high-quality instruments while improving production standards.
- Create and maintain production reports while increasing department productivity.
- Liaison to management or engineering staff to maintain, improve and ensure quality and reliability standards.
- Improved department safety record and established standards for machinery and equipment.
- Created and maintained production reports to enhance department productivity.
- Led training sessions for assemblers to enhance their production skills..
- Acquire in-depth knowledge of production procedures.
- Coordinated daily production workflows to meet quality, safety, and delivery requirements.
- Supervised team activities and assigned tasks to maintain consistent line performance.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
General Manager
14 Years 1 Month- Overview: Effectively overseeing the daily operations and financial success of the restaurant while ensuring a highly functioning team maintains excelling customer service.
- Achieved top sales growth for three consecutive years at Coloma Store.
- Generated sales reaching 1 million dollars at New Buffalo Store.
- Cultivated strong leadership by developing 25 Shift and Assistant managers over 12 years.
- Accountable for budgeting, cost control, payroll, general accounting and full profit and loss.
- Showcasing top Customer Service Awards over 15 years and 8 different stores demonstrates an unwavering commitment to customer service.
- Implemented workflow improvements to enhance operational efficiency.
- Delivered 5% revenue growth at Coloma Store over 5 years while fostering strategic partnerships with local companies for community support.
- Developed team skills, communication strategies, and managed sales, profit, and cost control.
- Identify talent and aspirations of individual employees to develop a long-term staff.
- Led weekly staff meetings to align the team on sales projections, productivity goals, and customer service priorities.
- Directed daily restaurant operations, ensuring consistent service, quality, and speed of delivery.
- Oversaw hiring, training, and coaching of team members to strengthen performance and retention.
Education
Bachelor’s degree - Organizational Change Management
Skills
Property management
Landscaping maintenance
Payment processing
Payment processing
Operations management
Customer service
Critical thinking
Skilled multi-tasker
Staff training and development
Staff supervision
Customer relationship management (CRM)
Teamwork and collaboration
Problem-solving
Timeline
Assistant Manager
Family Dollar
10.2025 - 03.2026Read More
Shift Manager
Walgreens Corporation
09.2018 - 01.2020Read More
Landscaping/ Property Manager
Self Employed
01.2018 - CurrentRead More
Receiving Manager
Elkay Manufacturing
11.2017 - 01.2018Read More
Group Leader
LECO Corporation
09.2008 - 11.2017Read More
General Manager
Michigan Pizza Hut
08.1994 - 09.2008Read More
Ashford University
Bachelor’s degree from Organizational Change Management
Read More