Hi, I’m
Stephanie Brown
Universal Teller II
Claremore,OK
Summary
Friendly Universal Teller with top notch relationship building, customer service and money handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
IBC BankClaremore, OK
Universal Teller II
04.2019 - Current
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates both on phone and in branch.
- Processed over 100 customer transactions per day promptly, to minimize wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Counted, verified and handled weekly bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Legacy Studios IncHendersonville, TN
Lead Photgrapher
07.2016 - 04.2019
Job overview
- Directed and supervised team of twelve engaged in all-school photo shoots while manning Studio One.
- Built strong relationships with customers through positive attitude, attentive response, and effective communication.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held daily team meetings to inform team members on company news and updates.
- Identified areas of improvement and consulted with team members to find new ways to increase productivity.
- Set up and tore down mobile studio daily
- Photographed average of 300 students per day
- Increased sales by 56%
K & B MachiningClaremore, OK
CNC Operator/Programmer
05.2015 - 04.2016
Job overview
- Adhered to high level of safety by following company regulations and attending regular safety meetings to prevent injuries.
- Input instructions to program CNC mills to control machine movement and produce parts to specification within 1/1000 of an inch, including changing speeds to increase output on jobs with strict deadlines.
- Supported quality control and inspection processes to promote production of quality products.
- Followed detailed instructions to accurately produce complex components for oil and farming industries.
- Performed periodic maintenance and repairs on CNC machines.
- Maintained excellent communication with team both for quality work and safety.
The Highlands Of OwassoOwasso, OK
Certified Nursing Assistant
03.2013 - 05.2015
Job overview
- Assisted residents living with dementia with activities of daily living in long term care facility.
- Delivered individualized resident care by recording vital signs, documenting observations, administering treatments, and evaluating residents needs.
- Documented residents information and care activities in electronic health record.
- Effectively communicated with nursing staff to ensure resident care and safety.
- Established new procedures for productivity.
- Adhered to strict guidelines to ensure residents privacy.
- Assisted 24+ residents daily
Education
Northeast Technology CenterClaremore, OK
from CNC Machining
01.2015 - 05.2015
Northeast Technology CenterClaremore, OK
from Certified Nurse Aide
01.2013 - 03.2013
Holland Hall Preparatory SchoolTulsa, OK
High School Diploma
08.1989 - 05.1993
Skills
FORD relationship builder
Accomplishments
IBC
Employee of the Month at IBC Bank for December 2021 and again in May 2022 to recognize going above and beyond with customer service.
Celebrated in the December IBC newsletter for my recognition of a local veteran.
Given award and at annual IBC bonus presentation to celebrate one year of perfect balancing in December 2022.
Legacy Studios
After two years I earned the Lead Photographer position due to relationship building, dependability, friendliness, and communication skills.
K & B Machining
"Hook and Bale Champion" award for speed in producing quality products.
Timeline
Universal Teller II
IBC Bank
04.2019 - Current
Lead Photgrapher
Legacy Studios Inc
07.2016 - 04.2019
CNC Operator/Programmer
K & B Machining
05.2015 - 04.2016
Northeast Technology Center
from CNC Machining
01.2015 - 05.2015
Certified Nursing Assistant
The Highlands Of Owasso
03.2013 - 05.2015
Northeast Technology Center
from Certified Nurse Aide
01.2013 - 03.2013
Holland Hall Preparatory School
High School Diploma
08.1989 - 05.1993
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