Stephanie Burks
Seawitch Cafe & Tiki Bar
15
years of professional experience
Results-driven hospitality professional with 15 years in management and bartending within fast-paced, high-volume settings. Expertise in delivering outstanding customer service, leading teams, and overseeing daily operations. Proficient in inventory management, event coordination, and fostering lasting customer relationships.
Work History
Bartender
15 Years 4 Months- Crafted memorable guest experiences in a busy seasonal tourist destination, driving repeat business and customer loyalty.
- Designed innovative cocktails and drink specials to elevate menu appeal.
- Cultivated strong relationships with guests and team members, promoting a welcoming atmosphere.
- Collaborated closely with servers and kitchen staff to ensure timely and efficient, high-quality service.
- Trained new staff to ensure top quality and consistent performance
Bartender Shift Manager
10 Years 1 Month- Delivered exceptional customer service in a high-volume, fast-paced environment while maintaining professionalism under pressure.
- Enhanced guest experiences through knowledgeable recommendations and attentive service, fostering repeat visits.
- Managed inventory, received deliveries, stocked supplies, and safely handled heavy merchandise.
- Organized workspaces to improve efficiency and maintain operational standards.
- Processed cash and credit card transactions accurately using a Point of Sale (POS) system.
- Completed opening and closing procedures, ensuring compliance with company policies and operational readiness.
Manager
2 Years 7 Months- Resolved customer and operational issues effectively in high-pressure situations.
- Coordinated planning, staffing, and execution of special events, enhancing guest experience and operational efficiency.
- Assisted with planning, coordinating, staffing, and executing special events.
- Prepared accurate end-of-day financial and operational reports.
- Facilitated collaboration among staff across multiple departments to optimize daily operations.
- Maintained cleanliness and organization throughout a primarily outdoor venue.
Education
Bachelor of Arts - Telecommunications
High School Diploma
- Study Abroad
Skills
Customer Service Excellence
POS Systems & Cash Handling
Inventory Management
High-volume multitasking
Time management
Adaptability & Team Collaboration
Team Leadership & Staff Support
Conflict resolution
Quality Control
Verbal & Written Communication
Timeline
Manager
Seawitch Cafe & Tiki Bar
03.2019 - 10.2021Read More
Bartender Shift Manager
The Last Resort
06.2016 - 07.2026Read More
Bartender
Seawitch Cafe & Tiki Bar
03.2011 - CurrentRead More
University of Georgia
Bachelor of Arts from Telecommunications
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Lassiter High School
High School Diploma
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Zurich International School
from Study Abroad
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