Stephanie Butler
Las Vegas,NV
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and client service quality at Children's Learning Adventure and Las Vegas Urban League. Excelled in organizational skills and Microsoft Office 365, significantly improving data management and team collaboration. Demonstrated exceptional problem-solving abilities and professionalism, driving positive outcomes in high-stakes environments.
Overview
15
15
years of professional experience
Work History
Case Manager II
Las Vegas Urban League
Las Vegas, USA
03.2019 - Current
- Assessed client qualifications for services based on Department of Welfare Supportive Services Childcare Development guidelines.
- Supported clients through significant life changes including job transitions, daycare adjustments, and hardships.
- Streamlined record-keeping process to ensure comprehensive data management for a large client base.
- Communicated essential information to meet diverse family needs.
- Enhanced teamwork among multiple departmental teams.
- Delivered mentorship and guidance to peers and trainees.
- Participated in various community outreach events.
- Evaluated client income to assess financial qualifications.
- Facilitated individual sessions with clients to promote positive behavior change for clients
- Work side by side with all staff members, share ideas, to understand the vision and core values of the organization
- Assisted individuals with eligibility for available benefits.
- Educated clients and their families about their rights and available community resources.
- Monitored client progress through regular follow-up contacts.
Assistant Director
Children's Learning Adventure
06.2010 - 03.2019
- Direct overall functions of a facility with an enrollment exceeding 250 children.
- Coordinated daily operations and managed workflow to enhance productivity.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Worked flexible schedule and extra shifts to meet business needs.
Skills
- Organizational skills
- Time management
- Self-confidence
- Windows 11
- Dependability
- Professionalism
- Teamwork
- Effective communication
- Attention to detail
- Problem solving
- Microsoft Office 365
- Excel
- Creativity
- Common sense
- Versatility
- Attendance
- Decision-making
- Email and telephone etiquette
Timeline
Case Manager II
Las Vegas Urban League
03.2019 - Current
Assistant Director
Children's Learning Adventure
06.2010 - 03.2019
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