Stephanie Caballero

Performed customer service, sales, and retention activities for multiple USAA products through multiple contact channels (i.e.., inbound calls, outbound calls, emails, and chat). Worked remotely from home diligently and productively for 6 years with minimal supervision. Consistently received top ratings on member surveys. Obtained and maintained Property and Casualty insurance licenses in all 50 states. Applied developing knowledge of Property and Casualty insurance to assist members with complex quotes, obtaining new business, policy rating, billing/ payment inquiries, underwriting, explaining contract and coverage provisions and premium changes for various insurance products and services.

Assisted mentally and physically challenged individuals with applying for employment and job interview preparation. Provided clients with individual job coaching according to their specific needs. Maintained client progress reports and weekly check-ins with employers. Worked closely with client employers and created unique collaborative developmental plans for each client according to their strengths and opportunities.