Stephanie Cacioppo
Zephyrhills,FL
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Oldcastle APG
Zephyrhills, FL
03.2025 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and fostering positive relationships.
- Processed orders accurately using CRM software, enhancing operational workflow and client experience.
- Assisted team in implementing new support protocols, improving response times to customer requests.
- Trained new staff on company policies and customer service best practices, promoting consistency across the team.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Led initiatives to enhance cross-departmental communication, resulting in improved issue resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Representative
Jim Browne Automotive
Dade City, FL
08.2017 - 03.2025
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Educated customers about sales processes, warranty requirements and service standards.
- Consistently exceeded quotas by pursuing and closing sales.
- Adhered to standards of quality and service and industry regulations.
- Responded to inquiries from potential customers via email and telephone. Managed sales negotiations and financing options.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Showcased vehicle features and took customers on test drives in local area.
- Maintained up-to-date database of sales contacts and customer information.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Followed up with customers to build long-term relationships and successful referrals.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted product demonstrations to enhance customer understanding and drive sales.
Shift Manager/ lead bartender
docs pub and grill
Dade City, FL
01.2015 - 01.2018
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory. Supervised cleanliness of guest service areas before, during and after service. Monitored daily checklists and side worksheets to keep other bar staff members on task. Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Displayed and retained extensive knowledge of liquors, wines and entrees. Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures. Trained new bartenders on drink preparation and upselling techniques. Upsold customers from shelf to premium brands to help boost sales. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Collected and organized daily till totals and tips. Balanced daily registers and generated sales reports for management. Checked identification of guests to verify age requirements for alcohol purchase. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Planned and coordinated special events to boost customer numbers and profits. Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
high school deploma - undefined
Moore mickens
Dade City, FL05.2010
Skills
- Customer service
- Time management
- Restaurant experience
- Food service
- Communication skills,
- Sales Experience
- CRM Software
- Shift Management
- Inventory Management
Timeline
Customer Service Representative
Oldcastle APG
03.2025 - Current
Sales Representative
Jim Browne Automotive
08.2017 - 03.2025
Shift Manager/ lead bartender
docs pub and grill
01.2015 - 01.2018
high school deploma - undefined
Moore mickens