Stephanie Cajero
Phoenix,AZ
Summary
Diligent with comprehensive background in managing front desk operations. Skilled in resolving guest inquiries and ensuring smooth daily functions. Demonstrated proficiency in maintaining accurate records and providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Claims Examiner
Swift Transportation
Phoenix, AZ
10.2022 - Current
- Reduced wait times by quickly gathering pertinent information from callers during claim initiation.
- Supported team members in handling complex cases or escalating issues to management when necessary.
- Conducted thorough research on each claim, verifying facts before forwarding it to the appropriate department.
- Maintained strict confidentiality when dealing with sensitive client data and personal information during the intake process.
- Inputted detailed claim information into company databases, ensuring accuracy and easy retrieval for future reference.
- Delivered exceptional service under pressure while managing fluctuating call volumes during peak periods or natural disasters events.
Patient Account Rep II
HonorHealth
07.2018 - Current
- Posted payments and processed refunds.
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Electronically submitted bills according to compliance guidelines.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Processed debtor payments and updated accounts to reflect new balance.
- Entered client details and notes into system for interdepartmental access and review.
- Contacted patients after insurance was calculated to obtain payments.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Patient Financial Rep
Banner Health Dermatology
10.2014 - 05.2017
- Manage supply inventory
- Communicates new strategies for improved patient care.
- Accurately reviewed and updated patient and financial information.
- Answered customer insurance and payment questions related to their visit and any concerns.
- Helped customers understand and fill out applicable forms.
- Supplied managers with reports meeting regulatory requirements.
- Verified payment history to evaluate conformity with insurance contracts.
- Described general insurance regulations and practice insurance contracts to clients.
- Explained payment requirements, accepted payment methods and billing procedures.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
Education
CNA - CNA
Maricopa Community Colleges - Glendale Community College
Glendale, AZ03-2018
Associate of Arts -
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05-2018
Skills
- Second language; Level ll Spanish
- Reliable
- Independent worker
- Verbal Communication
- Welcoming guests
- Discrepancy resolution
- Documentation and Policy Review
- Investigative skills
- Cash application
- Report generation
- Credit and cash payments
- Tech savvy including basic troubleshooting computer issues/correcting problems
Timeline
Claims Examiner
Swift Transportation
10.2022 - Current
Patient Account Rep II
HonorHealth
07.2018 - Current
Patient Financial Rep
Banner Health Dermatology
10.2014 - 05.2017
CNA - CNA
Maricopa Community Colleges - Glendale Community College
Associate of Arts -
Maricopa Community Colleges - Glendale Community College