Stephanie Cameron
Kannapolis
Summary
Dynamic manager with proven expertise in customer service, team leadership, and conflict resolution. Committed to enhancing operational efficiency and customer satisfaction through effective training and communication.
Overview
21
21
years of professional experience
Work History
Manager
French Express Coffee House
Kannapolis, NC
07.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on coffee preparation techniques and customer service best practices.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Resolved customer complaints quickly, fostering a positive environment and repeat business.
- Conducted regular quality checks on products to maintain high standards of excellence.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager
HP Investment Group
Mooresville, NC
03.2010 - 04.2024
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Was up to date on all health and safety regulations and maintained ServSafe Certificate throughout employment.
- Developed and implemented training programs to enhance staff performance and service quality. Outlined policies and procedures.
- Led teams by example to deliver highest standards of work.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Analyzed customer feedback to identify trends, driving menu adjustments and service improvements.
- Fostered positive relationships with clients, vendors, and staff members.
- Handled conflict resolution among team members, promoting healthy work environment.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Assistant Manager
HP INVESTMENT GROUP
Mooresville, NC
03.2005 - 02.2010
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and service quality.
- Conducted regular inspections of food safety practices, ensuring compliance with health regulations.
- Fostered a positive work environment through team-building activities and recognition programs.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Education
High School Diploma -
West Rowan High School
ClevelandSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Customer relationship management (CRM)
Languages
Spanish
Elementary
Timeline
Manager
French Express Coffee House
07.2024 - Current
General Manager
HP Investment Group
03.2010 - 04.2024
Assistant Manager
HP INVESTMENT GROUP
03.2005 - 02.2010
High School Diploma -
West Rowan High School