Stephanie Canales
Upland,CA
Summary
Seeking long-term employment in an organization, where I can grow professionally and further enhance my skills and to demonstrate excellent organizational and communication skills.
Competent with exceptional customer service skills.
Knowledge of medical terminology.
Overview
8
8
years of professional experience
Work History
Health Risk Assessment-Coordinator
Inland Empre Health Plan
02.2022 - Current
- Working with inbound and outbound calls
- Processing HRA assessment for Medi-Cal, Medicare and SPD members.
- Checking eligibility, processing PCP changes and providing information in regarding member's health plan.
Sales Associate
T-Mobile
06.2018 - 12.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Effective at balancing customer needs and performance goals.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
Sales Representative
Metro PCS
04.2016 - 06.2018
- Knowledge of Point of Sale, QPay
- Approaching service and sales needs
- Weekly checking inventory
Extern
JC Chang & Associates
- Administrative Assistant
- Data Entry
- Microsoft Office: Word, Excel, Outlook
Assistant
Tax Services
01.2015
- Appointment Scheduling
- Managing multi-line telephone system
- Filing, Faxing, Copying
Education
CPR Certified -
Certified Phlebotomy Technician -
U.S. Colleges
Montclair, CA01.2020
Business Office Administration -
UEI College
01.2015
Diploma -
Augustus F. Hawkins HS
01.2014
Skills
- Patient Verification
- Medical Terminology
- Data Entry
- Problem-Solving
- Computer Proficiency and Microsoft Office
- CMS Guidelines Familiarity
- Flexible and Adaptable
Languages
Spanish
Full Professional
Timeline
Health Risk Assessment-Coordinator
Inland Empre Health Plan
02.2022 - Current
Sales Associate
T-Mobile
06.2018 - 12.2019
Sales Representative
Metro PCS
04.2016 - 06.2018
Assistant
Tax Services
01.2015
Extern
JC Chang & Associates
CPR Certified -
Certified Phlebotomy Technician -
U.S. Colleges
Business Office Administration -
UEI College
Diploma -
Augustus F. Hawkins HS
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