Nicole Darby
Columbus,OH
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in office 365
Overview
28
28
years of professional experience
Work History
Behavioral Health Assessment/Intake Representative
Community Health And Wellness
02.2022 - 07.2024
- Contributed to a welcoming environment by greeting visitors upon arrival and assisting them throughout their visit.
- Developed rapport with clients and their families, providing reassurance and support during challenging times.
- Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
- Streamlined communication between departments through diligent documentation of client information and needs.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Performed various administrative tasks by filing, copying and faxing documents.
Supervisor
Yellow Cab Co
08.1996 - 11.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Petersburg High School
Petersburg, VASkills
- Patient confidentiality
- Call center experience
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Patient Scheduling
- Multi-Line Phone Systems
- Attention to Detail
- Problem-solving abilities
- Adaptable and Flexible
- Multitasking Abilities
- Reliability
I love cooking, helping people, and watching horse races
I have been cooking, and caring for people since I was 8 years old and I continued to do it because I truly love it, now the horse races started with my mom who is 81 by the way. we used to go to the track every weekend as children and never stopped. I enjoy seeing others happy even when I'm not.
Timeline
Behavioral Health Assessment/Intake Representative
Community Health And Wellness
02.2022 - 07.2024
Supervisor
Yellow Cab Co
08.1996 - 11.2010
Petersburg High School
Similar Profiles
Emma FailsEmma Fails
Legal Correspondence Outreach Associate at Community Health and Wellness Partners (CHWP)Legal Correspondence Outreach Associate at Community Health and Wellness Partners (CHWP)
Kelly McGillivrayKelly McGillivray
Health Information Management Associate at Community Health And Wellness Partners Of Logan CountyHealth Information Management Associate at Community Health And Wellness Partners Of Logan County
Lizt GuedesLizt Guedes
Medical Assistant at Community Health and Wellness Center of MiamiMedical Assistant at Community Health and Wellness Center of Miami
Cortney Reid-SlocumCortney Reid-Slocum
Permanent Building Substitute Teacher at Columbus City SchoolsPermanent Building Substitute Teacher at Columbus City Schools
Daniel MartinezDaniel Martinez
Maintenance Technician at Tharaldson HospitalityMaintenance Technician at Tharaldson Hospitality