Tammy R Pallas
South Barre
Summary
Administrative professional with extensive experience at UVM Medical Center, excelling in patient verification and claims processing. Proven ability to enhance operational efficiency and improve customer service. Skilled in medical coding and adept at utilizing billing software to streamline processes, ensuring accuracy and compliance in all transactions.
Overview
22
22
years of professional experience
Work History
FRONT OFFICE COORDINATOR
River Station Dentistry
Montpelier
09.2018 - Current
- Performed general office duties, including multi-line phones, routing calls and messages, and communicating via email.
- Making sure new patients have completed their paperwork and verify insurance coverage.
- Make sure existing patients paperwork i.e. health histories are updated every 2 years per the dentist's request.
- Checking in/out patients, collecting payments.
- Processing end of day, daily deposits, submit claims electronically and correct any errors.
- Following up on outstanding claims and submitting any needed information.
- Follow up on Accounts Receivables - sending out monthly statements.
- Making calls to patients with outstanding balances over 30 days.
- Utilizing a collection agency for balances over 90 days - send out pertinent information. Write off balances once sent.
- Refund checks to patients as needed
HOME EQUITY CLOSING PREP SPECIALIST
Northfield Savings Bank
Berlin
03.2017 - 09.2018
- Processed closing paperwork for Home Equity Loans.
- Verified that interest rates and terms on loan are accurate, property address matches address on property appraisal.
- Communicated with Insurance agents to verify enough coverage for the property.
- Performed QA Reviews after loans closed
SURGICAL CLINICAL OFFICE ASSISTANT
UVM Medical Center
Berlin
04.2013 - 08.2016
- Answered multi-line phones, scheduled patients.
- Scheduled surgeries and/or follow up visits.
- Prior authorizations for surgeries/ancillary testing.
- Entered charges into the system, reviewed and corrected any discrepancies.
HIM CLERK II
UVM Medical Center
Berlin
04.2004 - 04.2013
- Responsible for filing papers into patient charts.
- Faxing and sending referral paperwork.
- Responsible for records request, verified releases signed and pertinent information sent to the requesting persons.
- Helped with the implementation of the EHR by entering information into the computer and scanning records into the system as requested by providers.
Education
High School Diploma -
Houlton High School
Houlton, ME06.1990
Medical Billing and Coding course
U.S. Career Institute
Skills
- Administrative support
- Claims processing
- Patient verification
- Medical coding
- Billing software
- Customer service
Timeline
FRONT OFFICE COORDINATOR
River Station Dentistry
09.2018 - Current
HOME EQUITY CLOSING PREP SPECIALIST
Northfield Savings Bank
03.2017 - 09.2018
SURGICAL CLINICAL OFFICE ASSISTANT
UVM Medical Center
04.2013 - 08.2016
HIM CLERK II
UVM Medical Center
04.2004 - 04.2013
High School Diploma -
Houlton High School
Medical Billing and Coding course
U.S. Career Institute