Melissa Stone
Sioux City,IA
Summary
Administrative professional with experience in healthcare, customer service, and office operations. Comfortable managing multiple priorities, supporting busy teams, and creating positive experiences for patients and customers. Recognized for strong communication, attention to detail, and a dependable work ethic in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Front Office Coordinator
Associates for Psychiatric Services
Sioux City, IA
06.2026 - Current
- Greet patients, fostering a welcoming and professional environment throughout check-in and check-out.
- Manage provider schedules and coordinate patient appointments for a busy outpatient mental health clinic.
- Verify insurance eligibility and assist patients with registration, forms, and office policies.
- Answer and manage a high-volume multi-line phone system while responding to patient questions.
- Maintain confidential patient records and ensure documentation is accurate and HIPAA compliant.
- Coordinate communication among providers, pharmacies, referral sources, and outside healthcare offices to ensure seamless patient care.
- Process referrals, incoming records, faxes, prior authorizations, and medical documentation.
- Resolve scheduling conflicts, supporting efficient day-to-day clinic operations and enhancing patient flow.
Career Break
06.2025 - 06.2026
- Took planned leave to provide full-time care for my son after a life-changing motorcycle accident. from the workforce to provide full-time care for my son following a life-changing motorcycle accident that resulted in paralysis.
- Coordinated medical appointments, managed rehabilitation needs, and handled daily caregiving and family logistics to ensure stability and support during recovery.
- am fully prepared and committed to returning to the workforce.
Shipping & Receiving Manager
Siouxicide Chopper
Sioux City, IA
08.2022 - 06.2025
- Oversaw all daily shipping, receiving, and inventory operations.
- Prepared, inspected, packaged, and shipped customer orders, ensuring adherence to quality standards and timely delivery.
- Monitored inventory levels and developed production build lists, facilitating seamless support for manufacturing operations.
- Received incoming shipments and verified inventory accuracy, contributing to reliable stock management and fulfillment processes.
- Worked with vendors and customers to resolve shipping questions and order concerns.
- Maintained organized shipping records and inventory documentation.
Bartender
Beer Can Alley
09.2023 - 02.2025
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced, high-volume environment.
- Prepared alcoholic and non-alcoholic beverages while maintaining quality and consistency.
- Handled cash, credit card transactions, and end-of-shift balancing accurately.
- Ensured clean, organized, and fully stocked bar area, supporting efficient service and positive customer experiences.
Bar Manager / Bartender
Ickey Nickel Bar & Grill
05.2022 - 08.2022
- Supervised bartenders, ensuring smooth front-of-house operations.
- Managed liquor inventory and vendor relationships to maintain stock levels.
- Ensured compliance with health, safety, and liquor regulations.
- Coordinated hiring, onboarding, and training of new employees to build effective team.
- Balanced cash drawers, completed deposits, and maintained accurate financial records.
Bartender / Server
Half Moon Bar & Grill
08.2021 - 02.2022
- Provided friendly, attentive food and beverage service that enhanced guest satisfaction.
- Guided guests with menu selections and recommendations, improving overall dining experience.
- Processed orders and payments accurately.
- Collaborated with kitchen and bar staff to streamline service and ensure timely order delivery.
Dispatcher
Stockton Towing
09.2020 - 05.2021
- Scheduled service calls and dispatched drivers based on priority and location to ensure timely response.
- Maintained ongoing communication with customers and drivers to enhance service delivery during each call.
- Monitored job progress and adjusted schedules.
- Maintained accurate dispatch logs and service records.
- Provided calm, professional customer service during stressful situations.
Baker
Sugar Shack Bakery
02.2019 - 12.2020
- Prepared baked goods following standardized recipes and production schedules to ensure product quality.
- Tested and refined recipes to improve consistency and quality.
- Managed inventory and ordered supplies to maintain adequate stock levels.
- Tested and refined recipes, enhancing consistency and quality of baked goods.
- Assisted with inventory management and ordering supplies.
Education
Cosmetology Diploma -
Iowa School of Beauty
High School Diploma -
East High School
Skills
- Healthcare Administration
- Patient Scheduling
- HIPAA Compliance
- Medical Records Management
- Administrative Support
- Data Entry
- Microsoft Office
- Microsoft Outlook
- Microsoft Teams
- Google Workspace
- Customer support
- Shipping & Receiving
- Inventory Management
- Organization
- Time Management
- Problem Solving
- Communication
Valid Driver License
True
Personal Information
Authorized To Work In The US: 1
Timeline
Front Office Coordinator
Associates for Psychiatric Services
06.2026 - Current
Career Break
06.2025 - 06.2026
Bartender
Beer Can Alley
09.2023 - 02.2025
Shipping & Receiving Manager
Siouxicide Chopper
08.2022 - 06.2025
Bar Manager / Bartender
Ickey Nickel Bar & Grill
05.2022 - 08.2022
Bartender / Server
Half Moon Bar & Grill
08.2021 - 02.2022
Dispatcher
Stockton Towing
09.2020 - 05.2021
Baker
Sugar Shack Bakery
02.2019 - 12.2020
Cosmetology Diploma -
Iowa School of Beauty
High School Diploma -
East High School