Carolina Morales
North Las Vegas,NV
Summary
Service-oriented front office coordinator trained in reception, leadership and successful at proactive multitasking. Knowledgeable about office procedures and multi-line phone systems with a commitment to individualized client services. Eager to bring passion and ambition to a position.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Palm Medical Group
Las Vegas, Nevada
03.2021 - 02.2026
- Managed front desk operations and maintained a welcoming environment for patients.
- Scheduled appointments and coordinated patient flow effectively throughout the office.
- Communicated with healthcare providers to ensure accurate information exchange.
- Handled patient inquiries and resolved issues with professionalism and care.
- Processed insurance verifications and facilitated billing inquiries smoothly.
- Maintained organized patient records in compliance with privacy regulations.
- Collaborated with staff to enhance office procedures and improve efficiency.
- Trained new staff on front office protocols and customer service standards.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Greeted and welcomed guests upon arrival.
- Performed administrative support tasks, completing duties within required timeframes.
- Assisted with filing paperwork both electronically and manually.
- Took initiative to resolve customer complaints quickly and efficiently.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Ensured accuracy of data entry into the computer system.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Organized meetings between staff members on behalf of management.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Medical Records Clerk
Steinberg Diagnostic Medical Imaging
Las Vegas, Nevada
11.2019 - 02.2021
- Managed patient records using electronic health record systems.
- Ensured accuracy of patient information by conducting regular audits.
- Processed incoming medical documentation for timely record updates.
- Maintained confidentiality of sensitive patient information following HIPAA guidelines.
- Processed incoming medical records requests.
- Scanned incoming documentation.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scanned and validated medical records for upload.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information as needed.
- Tracked and processed release of information requests.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Processed and invoiced records requests from patients, providers and third parties.
Front Desk Administrator
Steinberg Diagnostic Medical Imaging
Las Vegas, Nevada
11.2019 - 02.2021
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Answered multi-line phone system, addressing inquiries promptly.
- Provided exceptional customer service in a fast-paced environment.
- Ensured that front desk area is clean and organized at all times.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated database with new customer information after each transaction was completed.
Education
Western High School
Las Vegas, NVSkills
- Appointment scheduling
- Patient record management
- Healthcare administration
- Insurance verification
- Team collaboration
- Customer service
- Scheduling appointments
- Reception duties
- Problem-solving capacity
- Office management
- Front office management
- Staff training
- Leadership and change management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Office Coordinator
Palm Medical Group
03.2021 - 02.2026
Medical Records Clerk
Steinberg Diagnostic Medical Imaging
11.2019 - 02.2021
Front Desk Administrator
Steinberg Diagnostic Medical Imaging
11.2019 - 02.2021
Western High School