Stephanie Cannon
Howell Township,NJ
Summary
Dynamic labor management professional with extensive experience at Six Flags Great Adventure, specializing in scheduling and compliance oversight. Demonstrated success in optimizing staffing levels to enhance guest experiences through effective communication and comprehensive training programs. Proficient in performance analysis and conflict resolution, driving operational efficiency and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Guest Services and Ride Operations Labor Analyst Supervisor
Six Flags Great Adventure
Jackson, NJ
10.2023 - Current
- Responsible for scheduling 1,000 employees between both the Rides and Guest Services Departments using the Opim8 scheduling software.
- Ensuring that each week, the schedule is posted on Sunday night.
- And that all schedules are posted three weeks in advance.
- Approving Team Members' Time-Off Requests.
- Keeping track of staffing levels for the three weeks that are posted, and deciding if staffing levels need to be increased or decreased.
- And be in constant communication with the Staffing Supervisor, the Senior Management, and the Manager of the Rides and Guest Services Departments on the day-to-day staffing concerns.
Testing Center Supervisor
Six Flags Great Adventure
Jackson, NJ
10.2022 - 10.2023
- Responsible for administering tests to trainees who have completed their required training on their assigned rides.
- Being available for any questions they may have while taking the exam, and grading all exams when completed.
- Checking their training logs and ensuring that they are filled out properly, since they are legalized documents.
- Entering all results of exams onto the correct computer files, and filing them into the employee’s file.
Area Supervisor
Six Flags Great Adventure
Jackson, NJ
01.2021 - 10.2022
- Performed the same responsibilities listed below.
- Ensured effective and efficient communication between leadership and employees.
- Responsible for staffing, labor scheduling, and training.
- Supervised daily operations across multiple park areas, ensuring safety and efficiency.
- Trained and mentored team members on operational procedures and customer service standards.
- Coordinated staffing schedules to meet peak attendance demands during events and holidays.
- Implemented safety protocols to maintain compliance with health and safety regulations.
- Collaborated with management to develop strategies for improving guest experiences.
- Resolved guest inquiries and concerns promptly to enhance overall satisfaction levels.
- Monitored employee performance, providing feedback and coaching as needed.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Responded promptly to any emergency situations that may have arisen during business hours.
Unit Supervisor
Six Flags Great Adventure
Jackson, NJ
01.2016 - 12.2020
- I completed the same tasks as my team member.
- Coordinated scheduling to ensure adequate staffing during peak times.
- Conducted regular inspections of rides for safety compliance and maintenance needs.
- Implemented training programs to enhance employee performance and guest experience.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels for operational supplies and equipment needs.
- Collaborated with management to develop strategies for improving operational efficiency.
- Provided leadership and direction to team members, ensuring all tasks were completed in a timely manner.
- Disciplined employees for indiscretions, reporting issues and remediation procedures to professionals.
- Trained and mentored team members on safety procedures and service standards.
Team Member
Six Flags Great Adventure
Jackson, NJ
04.2015 - 12.2015
- Ride's operator included greeter, grouper, attendant, and operator positions.
- Providing excellent guest service to the guests throughout the day.
- Maintained cleanliness and organization in assigned areas of the park.
- Assisted guests with ride operations and safety procedures.
- Collaborated with team members to ensure smooth daily operations.
- Monitored ride performance and reported any issues to supervisors.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
Education
B.A. - Criminal Justice, Gender and Crime, Social Statistics in CJ, Research Methods in CJ, Forensic Psychology, Forensic Psychology and Law, Ethical Issues in CJ, Internship in CJ, CJ Senior Seminar
GCU
Lakewood, NJ05.2021
Associate Criminal Justice - Intro to Criminal Justice, Police Role in the Community, Theories of Crime Intro to Corrections, Intro to Criminology, Criminal Investigation, Forensic Investigation, Criminal Law, Academic Writing Research I&II
Brookdale CC
Lincroft, NJ05.2019
Skills
- Scheduling software
- Labor management
- Compliance oversight
- Performance analysis
- Training administration
- Staff supervision
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- Critical thinking
- Microsoft office
Activities
- Volunteered at BCC “Kids at College” program, 11/01/17, Hosted elementary students at Brookdale Community College
- BCC Criminal Justice Club, 2018-2019
- Interned at Monmouth County Prosecutor’s Office- Forensic Unit, 02/01/19 - 05/01/19
- Georgian Court University’s Criminal Justice Club, 2019-2021
- GCU’s Unified Sports, 2019
- Interned at Volunteers of America Delaware Valley: Home of the Brave, 2020 (Remote)
- Certified IRB-Research Assistant in Social Statistics in CJ At GCU, 2020
Accomplishments
- Received Ride Crew of the Year in 2016 for Runaway Mine Train as the Unit Supervisor.
- Received Ride Crew of the Year in 2021 for Bugs Bunny National Park as the Section Area Supervisor.
- Received Employee of the Month in April of 2024 as the Guest Services and Ride Operations Labor Analyst Supervisor.
References
References available upon request.
Timeline
Guest Services and Ride Operations Labor Analyst Supervisor
Six Flags Great Adventure
10.2023 - Current
Testing Center Supervisor
Six Flags Great Adventure
10.2022 - 10.2023
Area Supervisor
Six Flags Great Adventure
01.2021 - 10.2022
Unit Supervisor
Six Flags Great Adventure
01.2016 - 12.2020
Team Member
Six Flags Great Adventure
04.2015 - 12.2015
B.A. - Criminal Justice, Gender and Crime, Social Statistics in CJ, Research Methods in CJ, Forensic Psychology, Forensic Psychology and Law, Ethical Issues in CJ, Internship in CJ, CJ Senior Seminar
GCU
Associate Criminal Justice - Intro to Criminal Justice, Police Role in the Community, Theories of Crime Intro to Corrections, Intro to Criminology, Criminal Investigation, Forensic Investigation, Criminal Law, Academic Writing Research I&II
Brookdale CC