Stephanie Cano
New Rochelle,NY
Summary
Dedicated and self-motivated professional with a strong emphasis on delivering exceptional customer service, and time management abilities. Committed to achieving high-quality outcomes with minimal supervision, possessing a proactive approach to problem-solving and thriving in dynamic environments. Eager to expand my knowledge and skill set, driven by a passion for continual learning and professional growth.
Overview
4
4
years of professional experience
Work History
Retail Sales Leader
EXPRESS & BONOBOS
07.2024 - Current
- Achieved and exceeded personal and store sales targets by delivering exceptional customer service and utilizing deep product knowledge to create a personalized shopping experience
- Built and managed a detailed client book, capturing customer preferences, purchase history, and specific needs to tailor personalized experiences, drive repeat sales, and enhance customer loyalty.
- Performed store operations, including opening and closing duties, while ensuring compliance with company procedures in key areas such as inventory management, customer service, and sales. Focused on meeting and exceeding KPIs to drive sales performance, customer satisfaction, and inventory accuracy.
- Cultivated strong customer relationships through expert knowledge of men's fashion, fabrics, and fit, while maintaining an environment where every customer felt heard, valued, and welcomed.
Assistant Manager
J. CREW FACTORY
05.2023 - 07.2024
- Collaborated with the Visual Merchandising Manager to maximize product visibility, ensuring accurate and on-time placements that aligned with sales objectives and marketing strategies
- Oversaw order fulfillment process, ensuring timely updates to order status and customer information, while maintaining precise and accurate data within the system.
- Monitored financial records, improving cash intake and deposit accuracy while reducing discrepancies
- Assisted in scheduling staff shifts and delegating tasks, ensuring labor costs were within budget while effectively meeting service demands
Front Desk/Health Screener
WESTMED MEDICAL GROUP
11.2020 - 12.2022
- Provided clear directions to visitors regarding department locations and specific services offered within the facility
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality
- Collaborated with healthcare teams to determine needs and supported daily objectives following safety protocols and company policies
Education
Aceable Agent
01-2025
Diploma - Public Health And Sustainable Tourism
University Of Copenhagen
01-2020
Diploma - Psychology, Personality And Self Improvement
Pace University
White Plains, NY01-2019
Bachelor of Science - Sociology
Central University of Venezuela
01-2018
Skills
- Customer Service Excellence
- Effective Time Management
- Problem-solving aptitude
- Detail Oriented
- Self - Starter
- Bilingual - Spanish
Timeline
Retail Sales Leader
EXPRESS & BONOBOS
07.2024 - Current
Assistant Manager
J. CREW FACTORY
05.2023 - 07.2024
Front Desk/Health Screener
WESTMED MEDICAL GROUP
11.2020 - 12.2022
Aceable Agent
Diploma - Public Health And Sustainable Tourism
University Of Copenhagen
Diploma - Psychology, Personality And Self Improvement
Pace University
Bachelor of Science - Sociology
Central University of Venezuela
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