Stephanie Cardenas

• Resolved customer complaints promptly to ensure satisfaction.
• Collaborated with departments to streamline workflow processes.
• Conducted training sessions to maintain compliance with workplace safety regulations.
• Led weekly meetings with team members to outline tasks and deadlines.
• Developed operational policies to enhance workflow efficiency and accuracy.
• Managed office inventory and coordinated supply orders for operational needs.
• Monitored employee productivity, providing coaching and constructive feedback.
• Fostered a positive work environment, promoting high morale among staff.
• Provided guidance and support to staff regarding daily tasks, job responsibilities and goals.
• Verified and administered employee timesheets to maintain accurate payroll.
• Pitched in to help with office tasks during busy periods and staff absences.
• Collaborated with other external partnership leaders to establish organizational goals, strategic plans, and objectives for our patient population.

Ambulatory Service Rep - 2019 - 2022

• Assisted patients with insurance verification and eligibility inquiries promptly.
• Provided exceptional customer service, resolving issues to enhance patient satisfaction.
• Maintained accurate patient records in compliance with privacy regulations.
• Coordinated effective communication between providers and patients.
• Trained new staff on office procedures and software usage efficiently.
• Collected co-payments and processed other required payments accurately.
• Managed inventory levels for office supplies, ordering materials as necessary.
• Performed data entry of patient demographics into EMR system accurately.
• Communicated effectively with medical staff and patients regarding care plans.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from patients.
• Established relationships with existing patients to promote new product or service opportunities.

• Scheduled patient appointments and managed referral processes efficiently for orthopedics and podiatry.
• Maintained accurate patient records in the electronic health record system.
• Adhered to HIPAA regulations when handling confidential patient information.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Answered questions and resolved concerns raised by both patients and providers.
• Developed and maintained documentation for tracking referral requests and statuses.
• Brought down our workqueue from 2,000 to 30 referrals.

• Coordinated transportation schedules for patient appointments and home health services.
• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Scheduled appointments for clients using scheduling software and tools.
• Coordinated with team members to ensure timely call handling and service pick-up.
• Trained new hires on scheduling procedures and best practices for client interactions.
• Monitored call volume trends to adjust schedules proactively for peak times.
• Communicated effectively with clients to confirm appointments and address inquiries.
• Assisted in maintaining accurate records of scheduled calls and client interactions.

• Assisted customers with account inquiries and provided relevant banking information.
• Managed cash drawer, ensuring proper cash handling and balancing at end of shift.
• Resolved customer complaints professionally, enhancing overall client experience and trust.
• Maintained compliance with banking regulations and internal policies during daily operations.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Performed cash handling duties including counting currency, coins and checks.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Explained bank services, financial products and applicable fees to customers.
• Entered transactions into computer and issued customer receipts.
• Built and maintained client relationships through quality, personalized interactions.
• Maintained confidentiality of bank records and client information.
• Delivered exceptional service to customers in person or over telephone.

• Coordinated event planning for birthday parties and group outings.
• Managed customer inquiries and resolved issues promptly.
• Scheduled staff shifts to ensure adequate coverage during peak hours.
• Trained new team members on operational procedures and guest service standards.
• Oversaw inventory management and supply ordering processes efficiently.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Coordinated team meetings to discuss performance and address concerns.
• Provided leadership and guidance to team members as needed.
• Conducted regular inventory checks to keep merchandise stocked and accounted for.
• Supervised cash register transactions to minimize errors or theft.
• Developed and maintained positive relationships with customers and vendors.
• Confirmed that all safety protocols were being followed during store hours.
• Handled incoming calls from customers regarding product inquiries or orders.
• Created weekly schedules for all store associates.
• Resolved customer complaints in a timely manner while maintaining excellent customer relations.
• Monitored employee performance and provided feedback for improvement opportunities.
• Opened facility daily and prepared areas for service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Recognized by management for providing exceptional customer service.

• Promoted after one year to Manager; oversaw ten staff members in a moonwalk party venue.
• Managed daily operations for family entertainment center ensuring smooth customer experiences.
• Supervised staff training and development to enhance service quality and teamwork.
• Oversaw event planning and coordination for birthday parties and special occasions.
• Implemented safety protocols to maintain a secure environment for guests and staff.
• Collaborated with vendors to procure supplies and equipment for facility operations.
• Conducted regular inspections to ensure cleanliness and functionality of play areas.
• Resolved customer inquiries and complaints efficiently to foster positive relationships.
• Monitored staff performance and addressed issues.
• Trained employees on additional job positions to maintain coverage of roles.
• Helped open the second location.