Stephanie Carranza
Lubbock,TX
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably at Masters Transportation And Logistics. Excelled in fast-paced environments, leveraging strong time management and problem-solving skills. Achieved high accuracy in package handling at Amazon, underscoring dependable service. Demonstrates exceptional teamwork and a positive attitude, driving significant improvements in operations and customer relations. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Masters Transportation And Logistics
09.2023 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Sorting Associate
Amazon
08.2022 - 09.2023
- Maintained organized workspaces, ensuring easy access to necessary tools and materials for efficient task completion.
- Achieved high levels of accuracy in package handling, minimizing damage claims and improving customer satisfaction rates.
- Assisted in training new employees on company protocols, enhancing overall team performance and adaptability.
- Managed time effectively to meet tight deadlines without sacrificing quality or accuracy within the sorting process.
Assistant Store Manager
Circle K
04.2018 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Cashier
Walmart
04.2011 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Richard Milburn Academy
2333 50th St Lubbock Tx 05.2013
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Problem-Solving
Timeline
Delivery Driver
Masters Transportation And Logistics
09.2023 - 05.2024
Sorting Associate
Amazon
08.2022 - 09.2023
Assistant Store Manager
Circle K
04.2018 - 08.2022
Cashier
Walmart
04.2011 - 07.2015
High School Diploma -
Richard Milburn Academy
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