Stephanie Caster
Branch Manager/Sales
Canyon,Texas
Summary
Qualified Branch Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive branch effectiveness, demonstrated over 10+ year progressive career history.
Overview
19
19
years of professional experience
Work History
Branch Manager
Select Staff/Employbridge
Amarillo, Texas
06.2016 - Current
- Managed branch sales, customer service, finances and recordkeeping.
- Interviewed, hired and developed team of 5
- Set pricing strategy and discount rates.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Increased Gross Profit Dollars from $377,000 to 1.5M.
Account Manager
Safety-Kleen Systems, Inc., A Clean Harbors
Amarillo, Texas
07.2014 - 05.2015
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Sold new products and services and developed new accounts to maximize revenue potential.
Sales Representative
UniFirst Corporation
Amarillo, Texas
10.2012 - 03.2014
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Exceeded goals for new accounts in single sales cycle.
- Documented customer interactions using SalesForce to capture data in processing system.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
Administrative Assistant
Destination Hope Ministries
Canyon, Texas
05.2009 - 10.2012
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Answered questions from patients via email, phone and in person.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Case Management Social Worker
Department Of Health And Human Services
Amarillo, Texas
08.2007 - 09.2008
- Coordinated weekly patient care team conferences to facilitate development, monitoring and treatment plan refinement, achieving identified patient goals and outcomes.
- Performed detailed follow-up patient assessments per case management plans and hospital policies.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Resolved problems, improved operations and provided exceptional service.
Sales/Project Manager
The Home Depot Inc
Amarillo, Texas
01.2001 - 07.2007
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Met with clients, delivering presentations and educating on product and service features and offerings.
Education
Bachelor of Arts -
West Texas A&M University
Canyon, TXAssociate of Arts - Interior Design
The Art Institute of Dallas
Dallas, TexasSkills
- Problem Anticipation and Resolution
- Customer Engagement Strategies
- Process Improvement
- Coaching and Mentoring
- Interviewing and Hiring
- Business Development
- Prioritizing and Planning
- Customer Service
- Proactive and Focused
- Salesforce Software
- Sales Quota Management
Timeline
Branch Manager
Select Staff/Employbridge
06.2016 - Current
Account Manager
Safety-Kleen Systems, Inc., A Clean Harbors
07.2014 - 05.2015
Sales Representative
UniFirst Corporation
10.2012 - 03.2014
Administrative Assistant
Destination Hope Ministries
05.2009 - 10.2012
Case Management Social Worker
Department Of Health And Human Services
08.2007 - 09.2008
Sales/Project Manager
The Home Depot Inc
01.2001 - 07.2007
Bachelor of Arts -
West Texas A&M University
Associate of Arts - Interior Design
The Art Institute of Dallas
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