Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Awards
Additional Information
Awards
CustomerServiceRepresentative

Stephanie Castrillo

Aliso Viejo,CA

Summary

Experienced in delivering exceptional customer service through effective communication and problem-solving skills, ensuring customer satisfaction and retention.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Skincare By Alana
10.2023 - Current
  • Tracked packages and monitored shipment statuses to ensure timely delivery.
  • Placed orders accurately and efficiently, meeting customer needs and preferences.
  • Managed incoming phone calls and emails promptly and professionally, resolving inquiries and concerns.
  • Verified fraudulent purchases to mitigate risk and protect customer accounts.
  • Ensured accuracy of addresses by verifying and confirming details for order fulfillment.
  • Provided personalized product recommendations based on customer preferences and needs.
  • Conducted thorough data entry to maintain detailed records.

Self Employed

Ideal Beauty Skincare by Stephanie
04.2021 - 09.2023
  • Operated as a self-employed esthetician, offering a range of skincare services.
  • Managed all aspects of the business, including client acquisition, appointment scheduling, and product inventory.
  • Demonstrated entrepreneurial skills in building and maintaining a client base, resulting in steady business growth.
  • Managed social media platforms, such as Facebook and Instagram, for content, engage with the audience, and enhance online presence.
  • Engaged in networking groups to promote business growth and establish meaningful connections within the community.

Front Desk Receptionist

Aliso Kids Dental
11.2022 - 06.2023
  • Managed high call volume, adeptly handling multiple phone lines and ensuring prompt response to inquiries
  • Requested patient medical and dental records from previous providers and referrals
  • Coordinated appointment scheduling, including making, confirming, and rescheduling as necessary
  • Verified PPO dental insurance information, ensuring accurate billing and coverage details
  • Processed payments securely and efficiently, maintaining thorough financial transaction records
  • Facilitated clear communication of financial agreements from the doctor to patients, to assure proper billing and financial discussions.

Licensed Esthetician and Part-Time Skin Care Trainer

Burke Williams Spa
08.2017 - 04.2021
  • Delivered exceptional esthetician services by providing the highest standards of client care and satisfaction.
  • Utilized my expertise to provide comprehensive skin care training on a part-time basis, fostering skill development among other licensed Estheticians.
  • Executed professional skincare treatments, addressing client needs and concerns with personalized and effective solutions.
  • Collaborated with colleagues to enhance team knowledge, sharing industry insights and the latest trends in skincare.
  • Contributed to a positive and collaborative work environment, supporting peers in delivering outstanding skincare experiences.

Retail Certified Make-up Artist

M.A.C Cosmetics
08.2011 - 08.2017
  • Acheived remarkable success as the Viva Glam Ambassador, driving productivity to an outstanding 3% for the entire East Bay Area region for the MAC AIDS Fund campaign
  • Excelled as a product specialist, propelling productivity to the impressive rank of number 3 in the entire East Bay Area Region for new Campaigns
  • Applied expert knowledge and artistry techniques to provide personalized makeup services, catering to diverse client needs
  • Achieved and consistently exceeded sales targets by recommending and promoting products with a focus on customer satisfaction
  • Conducted individual makeup consultations, making sure clients left with both a flawless look and product understanding
  • Stayed current on Beauty trends and product knowledge, offering informed advice and recommendations to clients.

Education

Certificate in Esthetics -

Golden West College
Huntington Beach, CA
12.2005

Certification in Interior Design -

Interior Designers Institute
Newport Beach, CA
05.2002

Skills

  • Customer relationship management
  • Scheduling Appointments
  • Pre-screening for eye exams
  • Exceptional attention to detail
  • Ability to work under pressure/fast-paced environments
  • Organizational skills
  • Team player
  • Phone etiquette
  • Upselling/Retail Sales
  • POS
  • Product Demos
  • Basic calculator function
  • HIPAA
  • Bilingual

Timeline

Customer Service Representative

Skincare By Alana
10.2023 - Current

Front Desk Receptionist

Aliso Kids Dental
11.2022 - 06.2023

Self Employed

Ideal Beauty Skincare by Stephanie
04.2021 - 09.2023

Licensed Esthetician and Part-Time Skin Care Trainer

Burke Williams Spa
08.2017 - 04.2021

Retail Certified Make-up Artist

M.A.C Cosmetics
08.2011 - 08.2017

Certificate in Esthetics -

Golden West College

Certification in Interior Design -

Interior Designers Institute

Additional Information

WPM: 56

Awards

Excellent Customer Service award

Additional Information

WPM: 56

Awards

Excellent Customer Service award

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Stephanie Castrillo