Stephanie Castro
Lyons ,GA
Summary
Dynamic manager with a proven track record at Roxy’s Diner, excelling in operations management and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, resulting in improved service quality. Skilled in budget control and performance management, fostering a collaborative environment that drives employee engagement and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Roxy’s Diner
10.2023 - Current
- Assisted in developing and implementing operational procedures to enhance efficiency.
- Supported team in daily management tasks, ensuring smooth workflow processes.
- Contributed to inventory management by tracking supplies and materials effectively.
- Collaborated with team members to identify areas for process improvement.
- Provided administrative support by organizing schedules and managing communications.
- Engaged in troubleshooting operational issues, contributing to timely resolutions.
- Documented standard operating procedures for consistency across operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Pizza Hut
09.2023 - 02.2024
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Trained and supervised staff, enhancing team performance and service quality.
- Implemented inventory control processes, reducing waste and optimizing stock levels.
- Developed schedules to ensure adequate staffing during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Monitored financial transactions, maintaining accurate records and cash handling procedures.
- Conducted regular staff meetings to communicate goals and encourage feedback for improvement.
- Collaborated with suppliers to negotiate favorable terms and maintain quality food sourcing.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
General Manager
Dominoes Pizza
01.2020 - 01.2023
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Evaluated health, safety, and sanitation processes to detect violations promptly.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Education
GED - Ged
Pasco High School
Dade City, FL01.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales management
- Workforce management
- Marketing
- Budget control
Certification
I have a safe serve
Timeline
Manager
Roxy’s Diner
10.2023 - Current
Manager
Pizza Hut
09.2023 - 02.2024
General Manager
Dominoes Pizza
01.2020 - 01.2023
GED - Ged
Pasco High School