Stephanie Castro
Brownsville,TX
Summary
This March marked 6 months in Cameron County Regional Mobility Authority. it has been a privilege to work in CCRMA Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. I considered myself a highly motivated child, family and worker offering an excellent social background of expertise background if expertise in client support. I believe helping children, through assistant of counselor and resources coordinator. I am dedicated, I am honest and a leader who inspire others and focused and strategic planner who enjoys working, especially knowing i can help and impact other lives. I have a great leadership skill and have worked as cashier and electronics department.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Ccrma
Brownsville, TX
09.2025 - 12.2025
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Handled escalated callers to reach positive outcomes.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Offered products and services to meet customers' needs and goals.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
Youth Care Worker
Southwest Key Casa Padre
Brownsville, TX
06.2021 - 03.2025
- Conducted intake services by completing necessary paperwork, providing youth with overview of program services and placing youth into shelters and facilities.
- Identified early warning signs of emotional and developmental problems in children such as extreme hyperactivity and excessive fears and worries.
- Patrolled various locations within facility to locate safety and security hazards such as unlocked doors, tampered windows and broken pipes.
- Provided behavior management counseling to youth clients on one-on-one and group basis by teaching coping techniques and adaptive behavior.
- Developed positive rapport with youth while serving as role model to create safe, caring environment.
- Provided crisis intervention services during emergencies, ensuring child safety.
Cashier
Walmart
Brownsville, TX
06.2015 - 05.2021
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Processed cash register transactions on POS and provided correct change.
- Received feedback and complaints while demonstrating exceptional customer service.
- Adhered to cash handling policies and procedures.
- Kept up high pace to minimize customer wait times at checkout.
- Paid attention to surroundings to best serve customers and prevent shrink.
- Assisted customers with locating hard-to-find items.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
Education
High School Diploma -
Hanna High School
Brownsville, Tx07.2013
Skills
- Calm under pressure
- Raiser's edge
- Service standard compliance
- Customer needs assessments
- Receiving support
- Call center operations
- Task prioritization
- Inbound call management
- Written communication
- Customer service excellence
Timeline
Customer Service Representative
Ccrma
09.2025 - 12.2025
Youth Care Worker
Southwest Key Casa Padre
06.2021 - 03.2025
Cashier
Walmart
06.2015 - 05.2021
High School Diploma -
Hanna High School