Dedicated associate with more than 2 years in retail and customer service. Possessing second-to-none commitment to customer service. Looking forward to give my all :)
Overview
2
2
years of professional experience
Work History
Customer Service
The Home Depot Inc
Miami, FL
05.2023 - Current
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Emphasized fast, friendly customer service.
Attended to customer service issues.
Developed customer service procedures, policies and standards for customer service department.
Office Assistant
Full Service Corporation
Hallandale, FL
11.2022 - 04.2023
Answered phone calls and welcomed visitors to office.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Greeted visitors, determined their needs and directed them to the appropriate personnel.
Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Childcare Assistant Teacher
Boys & Girls Preschool
Miami, FL
06.2022 - 08.2022
Tutored struggling students one-on-one in order to help them catch up with their peers.
Collaborated with Lead Teacher in developing lesson plans that incorporated various teaching methods such as storytelling, music, art, and field trips.
Taught children foundational skills in colors, shapes and letters.
Read aloud and played alphabet games to encourage early literacy.
Introduced learning activities and imaginative play to teach children to explore.