Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Centeno

Miami,FL

Summary

Dedicated associate with more than 2 years in retail and customer service. Possessing second-to-none commitment to customer service. Looking forward to give my all :)

Overview

2
2
years of professional experience

Work History

Customer Service

The Home Depot Inc
Miami, FL
05.2023 - Current
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Emphasized fast, friendly customer service.
  • Attended to customer service issues.
  • Developed customer service procedures, policies and standards for customer service department.

Office Assistant

Full Service Corporation
Hallandale, FL
11.2022 - 04.2023
  • Answered phone calls and welcomed visitors to office.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.

Childcare Assistant Teacher

Boys & Girls Preschool
Miami, FL
06.2022 - 08.2022
  • Tutored struggling students one-on-one in order to help them catch up with their peers.
  • Collaborated with Lead Teacher in developing lesson plans that incorporated various teaching methods such as storytelling, music, art, and field trips.
  • Taught children foundational skills in colors, shapes and letters.
  • Read aloud and played alphabet games to encourage early literacy.
  • Introduced learning activities and imaginative play to teach children to explore.

Education

Hialeah High School
Hialeah, FL
06-2024

Skills

  • Customer Service
  • Issue and Complaint Resolution
  • Problem-Solving Aptitude
  • Goal Setting
  • Merchandise Orders and Exchanges
  • Call Center Operations
  • Scheduling
  • Understands Grammar
  • Scheduling Appointments
  • Valid Driver's License

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service

The Home Depot Inc
05.2023 - Current

Office Assistant

Full Service Corporation
11.2022 - 04.2023

Childcare Assistant Teacher

Boys & Girls Preschool
06.2022 - 08.2022

Hialeah High School
Stephanie Centeno