STEPHANIE CHANTHAVONG
Salt Lake City,UT
Summary
I'm a results-driven professional with advanced leadership skills, excelling in customer relations. Remain composed under pressure, prioritize guest satisfaction, and have a proven record of surpassing goals. Proven effective communication, active listening, and analytical skills contribute to overall success. Thrive with minimal supervision, yet recognize when to escalate issues to regional managers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service
BORBOLETA BEAUTY
02.2021 - Current
- Proficiently managed daily 50+ incoming chat, customer service inquiries, and product calls, ensuring prompt and effective resolution of customer issues.
- Utilized advanced skills in Excel spreadsheet management to prioritize and organize tasks, resulting in streamlined processes and improved response times.
Education Coordinator
BORBOLETA BEAUTY
02.2017 - 03.2020
- Spearheaded the successful execution of 300 annual regional training sessions, ensuring seamless operations and optimal learning experiences.
- Oversaw the management of eCommerce software, including proficient handling of student enrollment, payment transactions, and enrollment processes.
- Played a pivotal role in negotiating and finalizing agreements for event venues hosting 300 annual regional training sessions, showcasing strong negotiation skills and attention to detail.
Sales & Guest Services Consultant and Treatment Provider
IDEAL IMAGE
05.2008 - 02.2017
- Successfully managed and organized events, including trade shows and marketing events, contributing to the overall growth and visibility of the organization.
- Conducted inventory counts and addressed discrepancies, demonstrating strong organizational skills and inventory management expertise.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UTMaster Esthetician -
Skinworks School of Esthetics
Salt Lake City, UTSkills
- Complaint Handling
- Call Center Experience
- Decision Making
- Time Management
- Positive Attitude
- Problem Solving
Professional References
- Tammy Tran, Project Manager, (801) 946-9745
- Dirim Ahanonu-Acord, Nurse Practitioner, (801) 205-1050
- Jesica McKenzie, Nurse Practitioner, (601) 551-1483
Timeline
Customer Service
BORBOLETA BEAUTY
02.2021 - Current
Education Coordinator
BORBOLETA BEAUTY
02.2017 - 03.2020
Sales & Guest Services Consultant and Treatment Provider
IDEAL IMAGE
05.2008 - 02.2017
Associate of Science -
Salt Lake Community College
Master Esthetician -
Skinworks School of Esthetics
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