Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Stephanie Chesman

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Acquired the ability to prioritize and take action. Leadership qualities that allow for smooth operations and handling employees of all personality types. I am qualified to see an entire project from beginning to end, and doing the required work the correct way.

I am a punctual and polished leader for a team and a very accomplished team member that is focused on streamlining service procedures while maximizing team productivity.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. I am consistent in satisfying customers, building customer loyalty,and driving the retention process.

I have demonstrated superb judgement in balancing customer, employee,and company objectives.

Overview

8
8
years of professional experience
24
24
years of post-secondary education
1
1
Certification

Work History

Customer Service Manager

Clark Oil
Gulfport, Mississippi
02.2023 - 12.2025
  • Managed customer inquiries and resolved issues efficiently.
  • Trained staff on best practices for customer service excellence.
  • Oversaw daily operations to ensure smooth service delivery.

Foreclosure Specialist

G&B construction
Gulfport, Mississippi
02.2018 - 01.2023
  • Managed foreclosure processes for properties under G&B Construction's portfolio.
  • Reviewed legal documents related to foreclosure cases and ensured compliance.
  • Coordinated with legal teams to facilitate communication during foreclosure proceedings.
  • Completed day-to-day duties accurately and efficiently.
  • Responsible for clearing property completely and deep cleaning
  • Responsible for having property sell ready.

Education

CNA License - CNA

Matten Healthcare
03.2003 - 01.2026

Certified - Professional Clerical Service

Stratton Clerical
04.2012 - 12.2012

Some College (No Degree) - LPN Nursing

MGCCC Jefferson Davis
Gulfport, MS

Skills

  • Customer service
  • Customer relationship management
  • Employee training
  • Operational oversight
  • Work space organization
  • Building professional relationships between companies
  • Specialized time management operations

Certification

CNA license

Mississippi board of health

2003

Professional Clerical Service certification

Clerical Management Board

2012

Affiliations

I volunteer for(fighting for life)FFL: Ending Overdoses. I am a street liaison that assists clients whom are in active addiction, homeless,stuck in domestic violence situations, and/or struggling parents. I offer connection to services, food, toiletries,warm clothes,blankets, and anything else I can help with.

References

References available upon request.

Timeline

Customer Service Manager

Clark Oil
02.2023 - 12.2025

Foreclosure Specialist

G&B construction
02.2018 - 01.2023

Certified - Professional Clerical Service

Stratton Clerical
04.2012 - 12.2012

CNA License - CNA

Matten Healthcare
03.2003 - 01.2026

Some College (No Degree) - LPN Nursing

MGCCC Jefferson Davis
Stephanie Chesman