Stephanie Chrupcala
Reading,PA
Summary
Dedicated pharmacy technician with a focus on patient advocacy, medication management, and effective communication. Proven ability to enhance customer satisfaction by coordinating timely medication deliveries and resolving billing issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Navigator
Cencora
Reading, Pennsylvania
07.2025 - Current
- Applied patients for any financial assistance options available to them.
- monitored and managed patient medication refills and deliveries
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Supported billing processes by verifying insurance coverage for specialty drugs.
- Collaborated with healthcare providers to clarify prescriptions and dosage instructions.
- Researched and resolved prior authorization issues with third party payers as needed.
- Answered telephones to respond to questions or requests.
Pharmacy Technician
Cencora
Reading, PA
05.2023 - 07.2025
- Processed prescription orders using pharmacy management software efficiently.
- Collaborated with healthcare providers to resolve medication-related issues promptly.
- Trained new staff on pharmacy procedures and best practices for customer service.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Collaborated with meds to beds team to ensure timely filling and delivery of medications
- Maintained cleanliness and organization of pharmacy workspaces and equipment.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Operated cash registers to accept payments from customers.
Pharmacy Technician
CVS
Douglassville, PA
01.2022 - 07.2023
- Assisted pharmacists in preparing medications and compounding prescriptions.
- Managed inventory levels, ensuring stock availability and organization.
- Maintained compliance with safety regulations and pharmacy policies.
- Trained new staff on pharmacy procedures and customer service standards.
- Assisted customers with prescription refills and inquiries.
- Managed daily operations within the pharmacy department including stocking shelves, ordering supplies, maintaining cleanliness standards.
- Performed data entry for new patient profiles and updated existing patient information.
- Provided customer service, answering phone calls and responding to emails.
- Verified insurance coverage for patients' medications.
- Processed payments through cash registers or computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Dairy manager/Grocery Stock Clerk
Redners Warehouse
Douglassville, PA
03.2018 - 12.2022
- Organized pallets and containers, transporting items to sales floor for efficient stocking
- Replenished perishable items, and marked out expired items upon removing them from the shelf.
- Assisted in training new staff members on stocking procedures.
- Built product displays to attract attention to sales and promotional items.
- Documented inventory moves in daily logs and company databases.
- Maintained a clean and orderly work environment.
- Communicated with vendors and delivery drivers to facilitate warehouse operations.
Education
High School Diploma -
Daniel Boone Area School District
Birdsboro, PA06-2020
Skills
- Patient advocacy
- Medication management
- Insurance verification
- Prescription processing
- Clinical collaboration
- Customer service
- Problem solving
- Effective communication
- Time management
- Training new staff
- Medication compounding
Languages
English
Full Professional
Certification
Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Navigator
Cencora
07.2025 - Current
Pharmacy Technician
Cencora
05.2023 - 07.2025
Pharmacy Technician
CVS
01.2022 - 07.2023
Dairy manager/Grocery Stock Clerk
Redners Warehouse
03.2018 - 12.2022
High School Diploma -
Daniel Boone Area School District