STEPHANIE CLEMONS
Champaign,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
31
31
years of professional experience
Work History
Administrative Legal Secretary
Champaign County Circuit Clerk's Office
01.2022 - Current
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Screened telephone calls and forwarded to appropriate departments.
- Scheduled all appointments, appearances and briefings.
- Assisted with preparation of trial materials and documents.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Generated documents and presentations using large repertoire of software programs.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
SENIOR LEGAL CLERK
Champaign County Circuit Clerk's Office
01.2016 - 01.2022
- Assist patrons at the front counter with processing and filing court forms, then scanning them to be processed
- Managed complex calendar schedules for multiple attorneys, minimizing scheduling conflicts and maximizing productivity.
- Ensured accuracy of billing statements by reviewing invoice drafts before submission to clients for payment approval.
- Correspond with the court clerks on court dates, cancellations or correspondence in general
- Answer phones form the public to give clear concise information on processes in the office
- Copy, fax, and file court
- Assist with daily office operations
- Maintain office upkeep
- Assisted with Expungement Summits in past years
- Organized documents to manage paper and electronic filing systems of clients.
- Drafted and proofread legal documents, contributing to high-quality work product and timely submissions.
- Coordinated with clients, opposing counsel, and court personnel to schedule appointments and hearings efficiently.
- Process child support payments at the window
- Assist with corrections and questions regarding fee waivers and processes in general
- Assist with corrections and questions regarding Order of Protections/Stalking No Contact and processes in general
- Assisted in training new legal clerks on office procedures, policies, and software systems utilized within the firm.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Daycare Director
Self Employed
03.1997 - 01.2013
- I was able to take proactive measures to teach, protect and care for young children as well as teach any adult staff or parent to do the same
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- The position required direct experience with the many types of licensed care including Infant and Toddler Care, Group Daycare, Preschool, and Out of School Care Programs
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Reviewed and updated emergency preparedness procedures regularly to maintain a safe environment for children and staff members.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Monitored child progress through regular assessments, adjusting care plans accordingly to address individual strengths and areas for improvement.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
Team Leader
Target
01.1993 - 01.1997
- I was responsible for keeping the Target brand experience consistent, positive, and welcoming for the guest.
- Built strong relationships with customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
Education
Certificate -
Parkland Junior College
High School Diploma -
Champaign Central High School
Skills
- Court Filing
- Document Formatting
- Efficient multi-tasker
- Appointment Setting
- Client Communication
- Calendar Management
- Phone Etiquette
- Drafting legal documents
Timeline
Administrative Legal Secretary
Champaign County Circuit Clerk's Office
01.2022 - Current
SENIOR LEGAL CLERK
Champaign County Circuit Clerk's Office
01.2016 - 01.2022
Daycare Director
Self Employed
03.1997 - 01.2013
Team Leader
Target
01.1993 - 01.1997
Certificate -
Parkland Junior College
High School Diploma -
Champaign Central High School