Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Clift

Middle River,MD

Summary

I have been a trainer for several different companies with over 10 years of successful experience in training employees and serving customers Recognized consistently for performance excellence and contributions to success in the wharehouse and restuarant industry. I am looking to start a career in addiction because I believe it is a problem and I want to be able to help others.

Overview

4
4
years of post-secondary education
12
12
years of professional experience

Work History

Learning Ambassador

Amazon
Sparrows Point, MD
04.2019 - Current
  • Supported interaction between employers during group work activities using guided conversation.
  • Created, collected and recorded data on employers progress to determine next steps for employer.
  • Offered feedback to other providers to effectively address employers' needs.

Server Trainer

Dennys Restaurant
Essex, MD
09.2017 - 04.2021
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided continuous evaluation and feedback to server employees.
  • Observed participants and provided corrective measures for skill improvement.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Trained incoming staff on restaurant practices and procedures.
  • Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
  • Educated bartenders, clerks, and servers on responsible service protocols.

Server

IHOP
Glen Burnie, MD
02.2011 - 07.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Prepared beverages and filled food orders for customers.

Education

High School Diploma -

Patapsco High School & Center For Arts
Baltimore, MD
09.1999 - 05.2003

Bachelor of Science - Psychology of Addiction

Purdue University - North Central
Westville, IN
05.2021 - Current

Skills

Employee training

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Timeline

Bachelor of Science - Psychology of Addiction

Purdue University - North Central
05.2021 - Current

Learning Ambassador

Amazon
04.2019 - Current

Server Trainer

Dennys Restaurant
09.2017 - 04.2021

Server

IHOP
02.2011 - 07.2017

High School Diploma -

Patapsco High School & Center For Arts
09.1999 - 05.2003

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Stephanie Clift