Stephanie Clift
Middle River,MD
Summary
I have been a trainer for several different companies with over 10 years of successful experience in training employees and serving customers Recognized consistently for performance excellence and contributions to success in the wharehouse and restuarant industry. I am looking to start a career in addiction because I believe it is a problem and I want to be able to help others.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Learning Ambassador
Amazon
Sparrows Point, MD
04.2019 - Current
- Supported interaction between employers during group work activities using guided conversation.
- Created, collected and recorded data on employers progress to determine next steps for employer.
- Offered feedback to other providers to effectively address employers' needs.
Server Trainer
Dennys Restaurant
Essex, MD
09.2017 - 04.2021
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided continuous evaluation and feedback to server employees.
- Observed participants and provided corrective measures for skill improvement.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained incoming staff on restaurant practices and procedures.
- Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
- Educated bartenders, clerks, and servers on responsible service protocols.
Server
IHOP
Glen Burnie, MD
02.2011 - 07.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Prepared beverages and filled food orders for customers.
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD 09.1999 - 05.2003
Bachelor of Science - Psychology of Addiction
Purdue University - North Central
Westville, IN 05.2021 - Current
Skills
Employee training
Public speaking
Self-motivated professional
Online training experience
Training program development
Group and individual instruction
Timeline
Bachelor of Science - Psychology of Addiction
Purdue University - North Central
05.2021 - Current
Learning Ambassador
Amazon
04.2019 - Current
Server Trainer
Dennys Restaurant
09.2017 - 04.2021
Server
IHOP
02.2011 - 07.2017
High School Diploma -
Patapsco High School & Center For Arts
09.1999 - 05.2003