STEPHANIE CLY
Nampa,ID
Summary
Dynamic Sales & Trade Show Coordinator at PCS Edventures with proven expertise in event planning and budget management. Adept at optimizing schedules and enhancing customer satisfaction through effective communication. Recognized for resolving issues swiftly and maintaining meticulous records, ensuring successful event execution and strong organizational outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales & Trade Show Coordinator
PCS Edventures
Meridian, ID
10.2023 - Current
- Developed event schedules and timelines to ensure smooth operations.
- Collaborated with marketing teams to create promotional materials.
- Coordinated and managed event-planning logistics, budget administration and team oversight.
- Provided customer support during the event by responding to inquiries in a timely manner.
- Coordinated with marketing team to develop and launch promotions and special events.
- Resolved any issues or complaints that arose during the course of the event.
- Prepared reports analyzing attendance figures from past events.
- Negotiated contracts with vendors such as caterers, audio and visual technicians, security personnel and other service providers.
- Maintained accurate records related to expenses incurred throughout the trade show process.
- Ensured that all necessary permits were obtained prior to the event start date.
Paraprofessional Educator
Vallivue School District
Nampa, ID
11.2022 - 01.2023
- Supported teachers in classroom management and instructional activities.
- Assisted students with learning tasks and provided individualized support.
- Monitored student progress and reported observations to educators.
- Utilized educational tools to enhance student engagement and participation.
- Organized classroom materials and maintained a positive learning environment.
Driver Manager
JB Hunt
Boise, Idaho
04.2022 - 11.2022
- Answer incoming calls from drivers
- Answer incoming calls from customer
- Dispatch drivers for current and next day
- Create Driver appreciation events
- Process Driver reviews for different stages of employment
- Managed daily driver schedules to optimize route efficiency and reduce delays.
- Resolved driver issues by providing timely support and effective communication strategies.
- Collaborated with dispatch teams to streamline communication between drivers and operations.
- Conducted performance evaluations for drivers to support professional development initiatives.
- Tracked driver behavior, timekeeping and attendance.
- Managed the daily operations of a fleet of drivers and vehicles.
- Adhered to all applicable laws and regulations governing the transportation industry.
Dispatcher
Handy Truck Line
Meridian, Idaho
01.2020 - 01.2022
- Answer incoming calls from customers
- Set appointment times for the need of service
- Dispatch drivers for the following day
- Process Billing from the deliveries
- Assist in new hire paperwork
Call Taker- Dispatcher
Cody’s Appliance Repair
Eagle, Idaho
01.2019 - 01.2020
- Answered incoming calls
- Set appointment times due need of service
- Dispatched service Technicians for the following day
- Managed incoming calls and inquiries for appliance repair services.
- Scheduled appointments for technicians based on customer availability.
- Provided customers with detailed information about services offered.
- Maintained accurate records of customer interactions and service requests.
- Coordinated follow-up calls to ensure customer satisfaction with repairs.
- Assisted customers in troubleshooting appliance issues over the phone.
- Collaborated with repair staff to prioritize urgent service requests.
- Utilized computer systems to track service orders and updates efficiently.
Warehouse/Delivery Driver
Factory Motor Parts
Boise, Idaho
01.2017 - 01.2018
- Receive and process customer orders within warehouse environment
- Maintain customer relations through the order and delivery process
- Practice safe driving standards while making deliveries
Crossing guard/Lunch duty
Meridian Public Schools
Meridian, ID
01.2016 - 01.2017
- Maintain safe passage for students at busy intersection while going to and from the school
- Maintain safe play environment and supervision for students during lunch breaks
Office/Classroom Assistant
Valley View Elementary
Boise, ID
01.2017 - 01.2017
- Assist with incoming calls from parents regarding the students
- Assist teachers with class work
- Provide one on one help with students
Customer Service Representative
T-Mobile
Boise, Idaho
01.2008 - 01.2014
- Providing customer service in the wireless phone industry.
- Perform “loyalty audits” to ensure the customers are on the best rate plan for their needs
- Educate customers on mobile phone usage, features and troubleshooting
- Provide support to team members when in need of assistance, guidance and reassurance
Education
Graduate -
Capital Senior High
Boise, ID01.1997
Bachelors of Education - Elementary
Boise State University
Boise, IDSkills
- Proficiencies: MS Office programs, Windows 97-2007, 10-Key
- Event planning
- Schedule optimization
- Problem solving
- Effective communication
- Attention to detail
- Strong organizational skills
- Detail-oriented approach
- Multitasking
- Project management experience
References
REFERENCES UPON REQUEST
Certification
- I have my certification as a Paraprofessional with the Vallivue School District
Timeline
Sales & Trade Show Coordinator
PCS Edventures
10.2023 - Current
Paraprofessional Educator
Vallivue School District
11.2022 - 01.2023
Driver Manager
JB Hunt
04.2022 - 11.2022
Dispatcher
Handy Truck Line
01.2020 - 01.2022
Call Taker- Dispatcher
Cody’s Appliance Repair
01.2019 - 01.2020
Warehouse/Delivery Driver
Factory Motor Parts
01.2017 - 01.2018
Office/Classroom Assistant
Valley View Elementary
01.2017 - 01.2017
Crossing guard/Lunch duty
Meridian Public Schools
01.2016 - 01.2017
Customer Service Representative
T-Mobile
01.2008 - 01.2014
Graduate -
Capital Senior High
Bachelors of Education - Elementary
Boise State University
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