Stephanie Cobian
Summary
Proven track record in enhancing customer satisfaction and streamlining invoice processes at Ferguson Case Orr Paterson LLP. Adept at building strong client relationships, significantly improving document organization and payment efficiency. Demonstrated professionalism and reliability in handling confidential information, contributing to a trustworthy client environment. Knowledgeable about generating invoices, processing payments and updating digital records. Proficient in Microsoft, Excel, Adobe and several legal software. Fluent in Spanish, reading and writing.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Clerk
Ferguson Case Orr Paterson LLP
04.2019 - Current
- Prepare and mail invoices to customers, process payments, and document account updates.
- Submit cash and check deposits and generate cash receipts to record money received.
- Maintain up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provide exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Keep a strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Front Office Coordinator
Newman Aaronson Vanaman
02.2014 - 04.2019
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
- Administrative support provided to multiple attorneys resulted in better allocation of their time spent on substantive legal matters.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Filed documents with courts on behalf of attorney.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
Legal Office Assistant
Keosian Berberian
01.2010 - 03.2013
- Established positive rapport with clients by providing prompt assistance and addressing their concerns professionally.
- Maintained strict confidentiality while handling sensitive information, protecting both clients and the firm.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Cosmetology
Moro Beauty College
Glendale, CA06.2009
High School Diploma -
Options For Youth
Burbank, CA06.2008
Skills
- Billing and Invoice preparation
- Payment processing
- Data entry proficiency
- Microsoft office Suite, Excel
- Adaptability
- Time Management
- Customer Service
- Active listener
- Strong client relations skills
- Reliability
- Administrative Support
- Excellent Communication
Running
Two years ago, I started jogging, which eventually led to short runs and now I've completed several 5k races. This year, despite the cold and heavy rain, I proudly finished my first 10k in under 1 hour. Running has been an excellent way for me to stay healthy and disciplined, providing both physical and mental challenges.
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Clerk
Ferguson Case Orr Paterson LLP
04.2019 - Current
Front Office Coordinator
Newman Aaronson Vanaman
02.2014 - 04.2019
Legal Office Assistant
Keosian Berberian
01.2010 - 03.2013
Cosmetology
Moro Beauty College
High School Diploma -
Options For Youth
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