Stephanie Colindres
Temple,TX
Summary
Organized and dependable Workforce Specialist successful at managing multiple priorities with a positive attitude and a high degree of accuracy; seeking position as Team Lead.
Overview
24
24
years of professional experience
Work History
Workforce Specialist
Central Texas Council Of Governments
09.2022 - Current
- Provides intake services for applicants seeking subsidized childcare conducting interviews in person and over the phone.
- Determines, verifies, and documents eligibility with subsequent notification to parents of their eligibility status.
- Coordinates referrals for childcare from authorized referral sources to include placement, suspension, and termination.
- Facilitates customer access to all available Workforce Center services in a cross-functional team environment
- Serves as relief trainer for new employees and morning team meeting facilitator when needed.
Teaching Assistant to Christine Nix, Ph.D.
University of Mary Hardin-Baylor
08.2019 - 03.2020
- Assisted professor with classroom management and document coordination to maintain a positive learning environment.
- Facilitated activities in small groups to reinforce concepts taught by the professor.
- Handled class records for attendance, assignment grades, and course participation scores.
- Supported planning and preparation for culturally diverse class sessions.
Eligibility Work Specialist
Contra Costa County Employment And Human Services Department
01.2010 - 12.2015
- Performed eligibility determination for the Child Care Services and SNAP programs by conducting intake and recertification interviews with applicants and recipients.
- Facilitated key projects that resulted in expedited assistance for indigent and/or critically ill applicants.
- Collaborated with social services & medical providers to coordinate continuity of care and resources to customers.
- Analyzed monthly program metrics identifying patterns & opportunities for improvement.
- Trained internal staff members on administrative processes & county program operations.
Medical Records Clerk
Contra Costa Regional Medical Center
01.2008 - 01.2010
- Retrieved and delivered medical charts for scheduled appointments at the county hospital.
- Created, arranged, and organized medical records, including purging dated items.
- Handled incoming calls from medical clinics and clients, addressing their needs.
- Trained employees in processes and procedures required in performing departmental tasks.
- Maintained complete confidentiality in accordance with hospital and legal requirements.
Team Lead
IVUS
01.2000 - 09.2001
- Trained new team members by relaying information on company procedures.
- Coached team members in techniques necessary to complete job tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Arts in Criminal Justice -
University of Mary Hardin-Baylor
Belton, TX08.2020
Skills
- Bilingual English/Spanish
- Strong verbal and written communication skills
- Efficient problem-solving
- Develops and maintains effective working relationships
- MS Word, Excel, PowerPoint
- Google Docs, Slides, & Sheets
- Ability to work well under pressure and deadlines
- Demonstrates appropriate respect for cultural diversity
Awards
Employee Excellence Award
Contra Costa County
2013
Timeline
Workforce Specialist
Central Texas Council Of Governments
09.2022 - Current
Teaching Assistant to Christine Nix, Ph.D.
University of Mary Hardin-Baylor
08.2019 - 03.2020
Eligibility Work Specialist
Contra Costa County Employment And Human Services Department
01.2010 - 12.2015
Medical Records Clerk
Contra Costa Regional Medical Center
01.2008 - 01.2010
Team Lead
IVUS
01.2000 - 09.2001
Bachelor of Arts in Criminal Justice -
University of Mary Hardin-Baylor
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