Stephanie Collier
Mooresburg,Tn
Summary
Robust background in fostering client relationships and driving engagement initiatives. Successfully managed multiple campaigns to enhance customer satisfaction and loyalty. Demonstrated expertise in strategic communication and project management.
Experienced with fostering client relationships and driving engagement initiatives. Utilizes strategic communication to enhance customer satisfaction and loyalty. Knowledge of managing comprehensive campaigns and adapting to dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Proxy Engagement Specialist
Innisfree M&A
2026.03 - Current
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Streamlined communication strategies, ensuring consistent and effective messaging across all platforms.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Transaction Processor
Conduent
2023.11 - 2025.10
- Processed medical claims and entered data for Carefirst and Humana with high accuracy
- Assisted Kentucky Medicaid clients by updating insurance information and submitting applications.
- Maintained strict data confidentiality and met productivity targets.
Patient Care Advocate
Foundever
2022.12 - 2023.12
- Assisted patients, providers, and benefit specialist with prescription refill request and medical claim support.
- Handle high-volume inbound calls while navigating multiple software applications.
- Provide insurance guidance and direct customers to the appropriate departments.
- Maintained accurate documentation and ensured HIPPA compliance.
CSNA Quality Analyst
Amazon LLC
2015.01 - 2022.11
- Conducted audits and inspections to ensure customer support compliance and quality standards
- Developed SOP’s and corrective action plans to improve service performance.
- Performed data mining and reporting to identify process improvements.
- Supported customer service via phone, chat, and email.
Education
Certificate - Medical Billing
US CAREER INSTITUTE
Mooresburg, TN2026-07
High School Diploma -
Shelby Valley High School
Pikeville, KY1998-05
Skills
- Detail-oriented customer service and quality assurance professional with 13 years experience in call center operations, healthcare support, data processing medical claims
- Skilled in claims assistance, quality audits, data analysis, and customer support across phones, chat, and email platforms Proven ability to manage high call volumes, resolve complex customer issues, and improve service quality through process monitoring and compliance
- Customer service
- Active listening
- Data entry
- Critical thinking
- Quality control
- Live chat support
- Spreadsheets
- Research
- Order fulfillment
- Building rapport
- Microsoft PowerPoint
- Data collection
Certification
Medical Billing Specialist-In Process
Timeline
Proxy Engagement Specialist
Innisfree M&A
2026.03 - Current
Transaction Processor
Conduent
2023.11 - 2025.10
Patient Care Advocate
Foundever
2022.12 - 2023.12
CSNA Quality Analyst
Amazon LLC
2015.01 - 2022.11
Certificate - Medical Billing
US CAREER INSTITUTE
High School Diploma -
Shelby Valley High School