Stephanie Collins
Houston,TX
Summary
Proactive Security Officer and Dispatch Supervisor with extensive experience in client service. Skilled in emergency response, facility safety, dispatch operations, and customer inquiries. Bringing a strong focus on safety, efficiency, and customer satisfaction to advance career in security and dispatch management. I want to gain employment with a company that will allow me to utilize past skills and experience for career growth.
Overview
25
25
years of professional experience
Work History
Security Officer
Securitas Security Services USA
08.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Client Service Representative
Westpark Communications
02.2021 - 08.2023
- Dispatched for three companies: Direct Supply Tels, A+ Doors, and Mass Glass. Facilitated availability of vendors to accept overtime work for nursing home residents and various storefronts like Home Depot, 7 Elevens, and T Mobile.
- Managed inbound calls from client customers during business line forwarding to answering service; made outbound emergency calls to clients.
- Assisted customers with placing online orders for accounts such as Backjoy and Foot Traffic in cases where they were unable to do so themselves.
Dispatch Supervisor
Industrial Communication
12.2016 - 01.2021
- Managed dispatch operations for major oil companies including Occidental Petroleum, Conoco Phillip, and Merit Energy.
- Safely managed well operations to prevent any incidents or accidents.
- Managed all inbound calls from client customers during business line forwarding to answering service.
- Conducted outbound emergency calls to clients.
Answering Service Operator
Answer Systems
11.2008 - 08.2016
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
Security Officer
Professional Guard and Patrol Inc
06.2013 - 11.2015
- Secured the grounds for Union Pacific Rail System.
- Made sure the building was empty and all offices was clear after hours.
- Checked visitors in and out when entering the building during business hours.
- Ensured clearance of all locations by visually monitoring security screen.
Lead Dispatcher/Customer Service Representative
Message Pro
02.1999 - 11.2008
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Maintained daily log reports and followed up on unanswered emergency calls from client’s customers.
- Efficiently coordinated the dispatch of emergencies to the appropriate on-call personnel for doctors, hospitals, and apartment properties.
Education
High School Diploma -
Chester Nimitz High School
Houston, TX05.1996
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Typing 65 wpm
- Oracle
- Pinnacle
- Dispatch
Timeline
Security Officer
Securitas Security Services USA
08.2023 - 04.2024
Client Service Representative
Westpark Communications
02.2021 - 08.2023
Dispatch Supervisor
Industrial Communication
12.2016 - 01.2021
Security Officer
Professional Guard and Patrol Inc
06.2013 - 11.2015
Answering Service Operator
Answer Systems
11.2008 - 08.2016
Lead Dispatcher/Customer Service Representative
Message Pro
02.1999 - 11.2008
High School Diploma -
Chester Nimitz High School
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