Stephanie Colon
Kissimmee,FL
Summary
Customer-focused professional with extensive experience in customer service roles. Proven ability to deliver exceptional client support, resulting in high customer satisfaction and loyalty. Strong communication and problem-solving skills, coupled with expertise in multitasking and process improvement to enhance customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Orlando, FL
03.2024 - 04.2025
- Delivered exceptional service to a high volume of inbound calls from healthcare patients, scheduling transportation to medical appointments and addressing patient inquiries.
- Resolved customer complaints and concerns by diagnosing issues, providing accurate solutions, and ensuring customer satisfaction.
- Collaborated effectively with cross-functional teams to address complex concerns and improve overall service delivery.
Scheduler
DGA Auto
Bonita Springs, FL
09.2022 - 11.2022
- Handled a high volume of daily inbound calls, assisting customers with auto service appointment scheduling across multiple dealerships..
- Coordinated loaner and courtesy vehicle arrangements by confirming availability and rental details with dealership staff.
- Delivered accurate information regarding dealership services, maintenance options, and promotions to elevate customer experience.
- Maintained detailed records of customer interactions for effective follow-up and service tracking.
Customer Service Call Center Representative
Concentrix
Tampa, FL
10.2021 - 09.2022
- Consistently maintained customer satisfaction through proactive service strategies, addressing customer concerns with empathy and urgency.
- Answered incoming calls promptly, reducing hold times and enhancing customer experience.
- Assisted customers with product information and troubleshooting, ensuring effective solutions to inquiries.
Online Support Specialist
C3 Customer Contact Channels
Ocala, FL
07.2019 - 09.2019
- Provided post-engagement follow-up with clients, ensuring optimal customer satisfaction after issue resolution.
- Configured and troubleshot hardware, devices, and software for new employee workstations.
- Analyzed user issues, utilizing technical expertise and diagnostic tools to resolve problems efficiently.
Bee Educator
Savannah Bee Company
Orlando, FL
02.2018 - 01.2019
- Promoted sales by organizing displays, engaging customers, and emphasizing key products.
- Assisted customers with product selection and offered expert advice on usage and care.
- Managed inventory, restocked shelves, and ensured a visually appealing store environment.
Assistant Manager
Erin McKenna's Bakery
Orlando, FL
10.2015 - 12.2018
- Oversaw cash handling, increasing accuracy in financial transactions and reducing discrepancies.
- Managed staff scheduling and delegated tasks to meet operational demands.
- Conducted regular inventory audits, addressing discrepancies and forecasting future needs.
- Led the hiring process, assessing candidates and making recommendations for key roles.
Attractions Attendant
Universal Studios Orlando
Orlando, FL
08.2012 - 02.2014
- Monitored guest safety and enforced height/age restrictions, ensuring compliance with attraction safety protocols.
- Safeguarded guest safety by operating safety devices and maintaining secure attraction areas.
- Enforced safety rules, mitigating potential liabilities and enhancing visitor experience.
Education
High School Diploma -
Williston High School
Williston, FL05-2009
Skills
- Customer service
- Call handling
- Appointment scheduling
- Record keeping
- Technical troubleshooting
- Customer-focused problem solving
- Strong multitasking abilities
- Effective communication and active listening
- Conflict resolution and patience
- Team collaboration and leadership
Timeline
Customer Service Representative
Teleperformance USA
03.2024 - 04.2025
Scheduler
DGA Auto
09.2022 - 11.2022
Customer Service Call Center Representative
Concentrix
10.2021 - 09.2022
Online Support Specialist
C3 Customer Contact Channels
07.2019 - 09.2019
Bee Educator
Savannah Bee Company
02.2018 - 01.2019
Assistant Manager
Erin McKenna's Bakery
10.2015 - 12.2018
Attractions Attendant
Universal Studios Orlando
08.2012 - 02.2014
High School Diploma -
Williston High School