STEPHANIE CONERLY
Summary
Dedicated healthcare professional specializing in chronic care management, clinic workflow, and patient engagement. Engaged with diverse populations to close care gaps, educate on treatment options, and connect patients with community resources, significantly improving adherence to care plans and overall health outcomes.
Overview
12
12
years of professional experience
Work History
Care Coordination Specialist
Cosan
09.2023 - 06.2026
- Partnered with multidisciplinary teams—including physicians and social workers—to align care plans, streamline communication, deliver crisis intervention, and provide case management support.
- Monitored patient progress and updated care plans, ensuring alignment with individual needs and improving overall care effectiveness.
- Engaged 300+ patients weekly via phone outreach, responding promptly to inquiries, investigating care concerns, and offering emotional support to individuals facing difficult health issues.
- Educated patients on treatment options, care plans, and community resources, and collaborated with local organizations to enhance patient support networks.
- Trained new staff on care coordination processes and contributed to team meetings to establish best practices for patient care delivery.
Care Coordination Specialist
Engooden
05.2022 - 08.2023
- Engaged 100+ patients weekly via phone outreach, conducted comprehensive non-clinical assessments to identify and address medical, behavioral, and social care needs.
- Coordinated referrals, specialty care, and follow-ups, contributing to a reduction in care gaps and missed appointments.
- Collaborated with social workers and providers to escalate clinical concerns and ensure seamless continuity of care.
- Connected patients with community-based resources to address SDOH, enhancing access to essential services and support.
- Enhanced patient adherence to care plans and preventive services through education and motivational interviewing techniques.
- Documented patient interactions, care plans, and outreach activities in EHR systems, ensuring accuracy and compliance.
Medical Assistant
Northside Hospital
Forsyth, GA
01.2018 - 08.2021
- Performed diagnostic testing and clinical procedures—including EKGs, spirometry, audiograms, injections, and basic lab tests (CLIA-waived, urinalysis, blood glucose checks)—under direct provider supervision.
- Supported physician care by obtaining vital signs and patient histories, assisting during exams and minor procedures, and recorded visit notes.
- Facilitated patient communication by guiding medication use, procedures, and post-treatment instructions, and coordinated prescription refills with pharmacies for seamless care.
- Managed medical records, chart preparations, filing, transcription, and EHR data entry to ensure HIPAA compliance and protect patient confidentiality.
- Prepared, sanitized, and maintained exam rooms, medical equipment, and instruments according to established safety and cleanliness protocols.
- Managed practice operations by scheduling appointments, tracking supply inventory, and ordering replacements to maintain workflow efficiency alongside team members.
Practice Manager
Sacred Heart Medical Group
Destin, FL
12.2015 - 11.2017
- Managed all day-to-day medical practice operations—including front-desk workflows, appointment scheduling, billing, coding, and insurance verification—to drive organizational efficiency.
- Supervised staff, increased team capacity by 57%, and led recruitment, hiring, scheduling, performance feedback, and ongoing mentorship for new hires and interns.
- Cultivated strong patient relationships and streamlined patient flow to enhance CG-CAHPS satisfaction scores, improve retention, and resolve escalated customer service concerns promptly.
- Led full regulatory compliance aligned with OSHA, HIPAA, Joint Commission standards, and state laws, preparing documentation to support internal and external audits.
- Delivered comprehensive training on policies and procedures and facilitated regular cross-departmental staff meetings to align teams and address operational challenges.
- Managed vendor partnerships, contract services, and inventory levels to facilitate seamless supply ordering and maintain cost-effective operations.
- Assessed office workflows to identify improvement opportunities, implemented corrective action plans, and monitored performance through key efficiency and revenue KPIs.
- Maintained open channels of communication among physicians, staff, and patients to streamline daily workflows and enhance service delivery.
- Managed accurate EHR documentation, medical coding, and billing operations to ensure regulatory compliance and steady revenue tracking.
Medical Assistant
Piedmont Healthcare
Newnan, GA
03.2014 - 07.2015
- Performed clinical duties, including EKGs, venipuncture, immunizations, wound care, and lab coordination to support patient care.
- Triaged patients and assess acuity to facilitate timely care decisions and interventions.
- Coordinated referrals, authorizations, and follow-ups to streamline workflow and ensure continuity of care.
- Identified and closed clinical and non-clinical care gaps through proactive patient outreach.
Education
Bachelor of Science - Psychology
Walden University
06-2027
Medical Assistant Diploma -
Bachelor of Science - Psychology
Liberty University
Lynchburg, VASkills
- Clinical and care coordination
- Care plan development
- Chronic disease management
- Referral management
- Prior authorizations
- Patient engagement
- Social determinants of health
- EHR systems
- HIPAA compliance
- Medical terminology
- Patient flow management
- Microsoft Office Suite
- Team collaboration
- Attention to detail
- Written communication
- Customer relations
Personal Information
Title: MEDICAL PRACTICE COORDINATOR
PROFESSIONAL SUMMARY
- Dynamic Healthcare Professional with a versatile background spanning clinical medical assisting, practice management, and patient care coordination. Proven track record in optimizing clinic workflows, leading staff operations, and maintaining strict regulatory compliance across OSHA, HIPAA, and Joint Commission standards. Skilled in driving high-volume patient engagement, managing EHR systems (Epic, Athena, Cerner, eClinicalWorks), and improving patient satisfaction scores through compassionate care and clear cross-functional communication. A adaptable leader equipped to bridge the gap between clinical execution, daily operations, and high-quality patient advocacy.
ADDITIONAL QUALIFICATIONS
- 25+ years of experience in clinical, administrative, and care coordination roles.
- Strong communication, documentation, and critical thinking skills.
- Experienced in remote work environments and managing multiple priorities.
- Deep understanding of healthcare systems, primary care workflows, and patient navigation.
- Committed to HIPAA compliance, patient confidentiality, and compassionate care.
Timeline
Care Coordination Specialist
Cosan
09.2023 - 06.2026
Care Coordination Specialist
Engooden
05.2022 - 08.2023
Medical Assistant
Northside Hospital
01.2018 - 08.2021
Practice Manager
Sacred Heart Medical Group
12.2015 - 11.2017
Medical Assistant
Piedmont Healthcare
03.2014 - 07.2015
Bachelor of Science - Psychology
Walden University
Medical Assistant Diploma -
Bachelor of Science - Psychology
Liberty University