Nyia Ford
Phillipsburg
Summary
Proficient in comprehensive care management and patient advocacy, focusing on promoting health and safety for individuals with diverse needs. Utilizes health information technology to assess conditions, coordinate services, and educate families, ensuring optimal care and support for members navigating complex medical landscapes.
Overview
5
5
years of professional experience
Work History
Care Manager
Tri-County Care
Spring Valley
10.2022 - Current
- Manage care for case load of over 40 members diagnosed with developmental disabilities, high risk medical diagnoses, and mental and behavioral health needs
- Collaborate with members, advocates, and service providers to develop comprehensive care plans that enhance quality of life through defined goals, support systems, safeguards, and risk assessments
- Educate and assist members and families on healthcare needs to improve health outcomes
- Ensure members maintain active insurance plans to prevent disruption of services
- Conduct assessments for members to evaluate mental health, behavioral health, and overall health
- Assess for risks to health and safety for members
- Request waiver services for members who desire to enroll in Home and Community Based Services to enhance quality of life and independence
- Establish and maintain positive relationships with members, families, service providers, and community partners to effectively coordinate services and address members' needs
- Problem solve and consult with supervisors to assess cases and plan strategies for enhancing care
Child Protective Specialist
Administration For Children's Services, ACS
New York
07.2021 - 09.2022
- Ensured safety and well-being of children across New York City through comprehensive assessments and intervention plans
- Responded to claims of abuse, neglect or safety concerns
- Managed case load of 30+ families to ensure tailored support and resources
- Visited homes, inspected surroundings, and interviewed family members
- Developed plans to strengthen family units
- Developed strong relationships with families to foster trust and facilitate ongoing support
- Maintained case records and legal documentation
Education
Bachelor of Arts - Psychology
Purchase College, State University of New York
Purchase, NY05-2021
Skills
- Case Management
- Comprehensive Care Management
- Clinical Care Coordination
- Care Planning
- Patient Education
- Patient Advocacy
- Comprehensive Assessments
- Utilization Management
- Clinical Documentation
- Health Information Technology
- HIPAA Guidelines
- Data Management
- Complex Problem Solving
- Effective Communication
- Service Coordination
- HIPAA Guidelines
Timeline
Care Manager
Tri-County Care
10.2022 - Current
Child Protective Specialist
Administration For Children's Services, ACS
07.2021 - 09.2022
Bachelor of Arts - Psychology
Purchase College, State University of New York