Stephanie Contino
Warwick,NY
Summary
Dynamic customer service professional with extensive experience at Glenmere Mansion, excelling in high-pressure environments. Proven ability to resolve complaints with empathy and maintain cleanliness, ensuring exceptional guest experiences. Strong multitasking and decision-making skills enhance service delivery, fostering customer loyalty and satisfaction. Committed to team collaboration and delivering quality results.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Waitress/bartender
Glenmere Mansion
03.2024 - Current
- Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibit strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintain clean and welcoming dining environment, ensuring a positive guest experience.
- Remain calm and poised when dealing with difficult customers or during busy shifts.
- Handling money on a daily basis
Deli Associate
Edenville General Store
03.2022 - 03.2024
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
Teaches Assistant
Tutor Time
09.2008 - 08.2010
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Catholic Health Services
06.2004 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Lindenhurst Senior High
Lindenhurst, NY06-2004
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Active listening
- Time management
- Decision-making
- Hospitality service expertise
- Handling complaints
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Complaint resolution
Timeline
Waitress/bartender
Glenmere Mansion
03.2024 - Current
Deli Associate
Edenville General Store
03.2022 - 03.2024
Teaches Assistant
Tutor Time
09.2008 - 08.2010
Customer Service Representative
Catholic Health Services
06.2004 - 09.2008
High School Diploma -
Lindenhurst Senior High
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