Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ANGELIA ROMERO

Woodridge,NY

Summary

I am a hardworking professional with proven relationship-building and time management skills in fast-paced and fine-dining restaurant environments, who is successful at handling tables of all sizes with accuracy and impeccable service skills. I strive to meet customer needs, drive satisfaction, and promote long-term loyalty. I am also skilled in order-taking, money handling, and product promotion. I greet guests with a genuine smile, build rapport, and promote an enjoyable dining experience. I also try to maintain a thorough knowledge of the menu to make recommendations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Glenmere Hotel & Restaurant
Chester, NY
01.2023 - Current
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Informed customers of daily specials and signature menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Sales Associate

Columbia Sportswear
Central Valley, United States
09.2021 - 01.2023
  • Sales and marketing
  • Guest relations
  • Payment processing
  • Cleaning techniques
  • Serve customers
  • Promote products
  • Multitasking
  • Teamwork
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase
  • Unloaded, unboxed, and transported merchandise and set up attractive displays
  • Supported company mission and values through honesty, integrity, and high-quality performance
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift
  • Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs
  • Engaged customers and built connections to drive long-term sales.

Team Member

Urban Air Adventure Park
Middletown, United States
08.2020 - 09.2021
  • Complied with internal sanitation policies on sterilizing work surfaces, tools, and electronic equipment
  • Ran automated machinery and supported assembly line work for high-quality industry manufacturing
  • Cleaned aisles, removed trash, and baled cardboard to assist with housekeeping requirements
  • Maintained positive working relationship with fellow staff and management.
  • Communicated regularly with external and internal customers to understand and meet their needs.
  • Developed positive customer relationships through friendly greeting and excellent service.

Education

High School Diploma -

Middletown High School
Middletown, NY, United States
07.2022

Some College (No Degree) - Liberal Arts And Sciences

Orange County Community College
Middletown, NY

Skills

  • Exceptional Customer service
  • Sales and marketing
  • Cash handling
  • Guest Relations
  • Payment processing
  • Cleaning techniques
  • Serve customers
  • Promote products
  • Teamwork
  • Effective communication
  • POS operation
  • Time management
  • Menu memorization
  • Liquor, wine, and food service
  • Multitasking and organization

Certification

NSC First Aid, CPR, & AED

References

References available upon request.

Timeline

Server

Glenmere Hotel & Restaurant
01.2023 - Current

Sales Associate

Columbia Sportswear
09.2021 - 01.2023

Team Member

Urban Air Adventure Park
08.2020 - 09.2021

High School Diploma -

Middletown High School

Some College (No Degree) - Liberal Arts And Sciences

Orange County Community College

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ANGELIA ROMERO