Stephanie Contreras
Washington,UT
Summary
Compassionate and reliable with a strong background in supporting families and building meaningful relationships. Experienced in handling high-volume communication, guiding individuals through important decisions, and sensitive conversations with empathy and professionalism. Proven ability to present services with confidence. Staying organized in fast paced environment, while providing consistent and supportive care.
Overview
8
8
years of professional experience
Work History
Assistant Director
Northstar Preschools
Washington, UT
09.2021 - Current
- Managed daily operations in high-demand, fast paced childcare center.
- Conducted tours and guided prospective families through enrollment, effectively presenting program benefits and tuition options.
- Built trust with parents by answering questions, addressing concerns, and supporting decision-making.
- Handled high-volume phone communications, including inquires, scheduling, and follow ups.
- Navigated sensitive conversations with professionalism, maintaining strong relationships with families.
- Oversaw and managed the centers food program, ensuring organization and compliance.
- Helped children regulate emotions by using patience, empathy, and problem-solving techniques
- Promoted growth value to prospective families, contributing to enrollment growth and retention.
Summer Camp Counselor
YMCA
Long Beach, CA
08.2020 - 09.2021
- Organized special events and themed days, increasing camper participation and excitement throughout the summer session.
- Worked with children of varying age, interest, skill, and developmental levels.
- Oversaw maintenance of camp facilities, ensuring safe and clean environment for all.
- Improved camper engagement by designing and implementing diverse range of outdoor activities.
Lead Sales Associate
Tillys
Oceanside, CA
11.2017 - 04.2018
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
No Degree - CNA
Dixie Tech
St. George, UT10-2021
High School Diploma -
Paramount High School
Paramount, CA06-2017
Skills
- Customer service and relationship building
- Sales support and enrollment conversations
- Conflict resolution
- Multitasking under pressure
- Organization and leadership
- Confidentiality and professionalism
- Emotional intelligence
- Phone communication and follow-up
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Director
Northstar Preschools
09.2021 - Current
Summer Camp Counselor
YMCA
08.2020 - 09.2021
Lead Sales Associate
Tillys
11.2017 - 04.2018
No Degree - CNA
Dixie Tech
High School Diploma -
Paramount High School