Stephanie Contreras
El Paso,TX
Summary
Bilingual Administrative Assistant with 8 years of experience in office operations, financial tasks, and client relations. Skilled in payroll processing, expense reporting, and accounts payable, ensuring high accuracy. Excels in providing customer service and managing sensitive data in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Integrated Maquila Solutions
El Paso, TX
04.2021 - Current
- Financial Administration: Processed warehouse employee payroll using ADP and maintained Excel spreadsheets to track medical insurance expenses per employee.
- Expense Management: Reviewed and prepared detailed credit card expense reports and facilitated timely printing and distribution of checks.
- Expense Management: Review, verify, and prepare detailed credit card expense reports; facilitated timely check printing and distribution.
- Office Operations: Managed multi-line phone systems as primary point of contact, directing inquiries to appropriate departments and sorting incoming correspondence.
Life Insurance Agent
American National Insurance Co.
03.2018 - 04.2019
- Consulted with prospective clients to gather financial data, assess needs, and recommend suitable life insurance solutions.
- Provided exceptional customer service to enhance policyholder retention and strengthen relationships between clients and carriers.
- Expanded local customer base through proactive networking, referrals, and targeted outreach efforts.
Secretary-Title Runner
Balmir Motors
El Paso, TX
06.2017 - 03.2018
- Organized and maintained vehicle files from auctions, ensuring compliance with legal title processing and vehicle registration requirements.
- Guided customers through financing process, finalizing vehicle purchase contracts and securely processing payments to enhance customer satisfaction.
- Managed scheduling and appointment logistics for executives, enhancing office efficiency.
- Coordinated communication between departments to streamline information flow and support operations.
- Maintained filing systems and documentation, ensuring accuracy and accessibility of records.
Sales Agent
Pronto Insurance
El Paso, TX
08.2015 - 06.2018
- Converted inbound marketing leads and referrals into sales by customizing auto insurance policies to meet client budgets and requirements, enhancing customer satisfaction.
- Managed daily opening/closing procedures and executed cash deposits while collaborating with claims adjusters to ensure timely documentation support.
- Developed personalized insurance solutions to meet diverse client needs.
- Cultivated strong relationships with clients, enhancing customer retention and satisfaction.
- Analyzed client portfolios to identify opportunities for coverage improvements and cost savings.
Education
High School Diploma - undefined
Riverside High School
El Paso, TXSkills
- Data Management, Documentation Management, Record Keeping, Regulatory Awareness, Attention to Detail
- Microsoft Excel expertise
- Customer service
- Data entry
- Computer skills
- Office coordination
- Professional Communication
Timeline
Administrative Assistant
Integrated Maquila Solutions
04.2021 - Current
Life Insurance Agent
American National Insurance Co.
03.2018 - 04.2019
Secretary-Title Runner
Balmir Motors
06.2017 - 03.2018
Sales Agent
Pronto Insurance
08.2015 - 06.2018
High School Diploma - undefined
Riverside High School