Danielle Rivera
West Palm Beach,FL
Summary
Detail-oriented and compassionate Care Management Support Assistant with over 3 years of technical experience in healthcare administration. Proficient in utilizing Microsoft programs, including Word, Excel, and Outlook, to streamline administrative processes. Well-versed in navigating care and well-being resources to support patient care plans. Eager to leverage expertise and dedication to improving patient outcomes.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Turf Girl
Remote, FL
11.2023 - 04.2024
- Managed office operations, including utilizing Microsoft programs to create documents, spreadsheets, and manage email communications.
- Coordinated travel arrangements and expense reporting for executives and staff members, utilizing Excel to track expenses and budgets.
- Assisted with special projects and events, providing logistical support and coordinating activities as needed.
- Handled confidential documents in an organized fashion according to established protocol.
Care Management Support Assistant
ComCan Healthcare
Delray Beach, FL
12.2019 - 11.2023
- Utilized technical expertise to provide administrative support to the care management team, including scheduling appointments, managing calendars, and coordinating communication with patients and healthcare providers.
- Leveraged advanced knowledge of Microsoft programs, particularly Word, Excel, and Outlook, to create and maintain patient care plans and documentation.
- Navigated care and well-being resources to support care management efforts and connect patients with appropriate services and support networks.
- Conducted data entry and maintained electronic health records, ensuring accuracy and compliance with regulatory requirements.
- Facilitated communication between patients, caregivers, and healthcare professionals, resulting in a 25% improvement in care coordination and patient outcomes.
Health Insurance Programs Representative 1
State Farm
Boca Raton, FL
01.2018 - 12.2019
- Provided assistance to clients in understanding health insurance programs, including eligibility, coverage, and benefits.
- Effectively communicated with insurance providers and managed claims processing to ensure timely reimbursement for medical services.
- Utilized Microsoft programs to generate reports, track client data, and maintain accurate documentation of insurance transactions.
- Collaborated with healthcare professionals and insurance companies to resolve issues related to coverage and claims.
Education
Associate of Arts -
Florida Atlantic University
05.2016
Skills
- Technical Experience in Healthcare Administration
- Microsoft Office Suite Proficiency
- Attention to Detail
- Interpersonal Communication
- Time Management
- Familiarity with Care and Well-being Resources
- Data Entry and Record Keeping
- Compliance and Regulatory Awareness
Accomplishments
- Developed and implemented a streamlined scheduling system for care management appointments, reducing scheduling errors by 20%.
- Received recognition for exceptional proficiency in Microsoft programs and dedication to maintaining accurate documentation.
- Successfully navigated care and well-being resources to support patient care plans and improve patient outcomes.
Timeline
Administrative Assistant
Turf Girl
11.2023 - 04.2024
Care Management Support Assistant
ComCan Healthcare
12.2019 - 11.2023
Health Insurance Programs Representative 1
State Farm
01.2018 - 12.2019
Associate of Arts -
Florida Atlantic University