ERICA MOORE
Mobile,AL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of post-secondary education
5
5
years of professional experience
Work History
Administrative Assistant
Truck Brothers LLC
Mobile, AL
02.2025 - Current
- Maintained comprehensive records of office supplies and expenses to support budget tracking.
- Organized files, developed spreadsheets, and scanned documents while ensuring front desk and reception area remained orderly.
- Prepared and sent invoices to customers, facilitating timely payment processing.
- Saved and processed Bills of Lading and Proof of Delivery documents to facilitate timely shipment tracking.
Claims Processor
Pilot Catastrophe
Mobile, AL
12.2023 - 02.2025
- Processed and analyzed claims data to streamline turnaround times and boost client satisfaction.
- Coordinated with adjusters to expedite claim resolutions.
- Coordinated with adjusters to accelerate claim resolutions.
- Monitored claims process to ensure compliance with regulations.
- Conducted initial contact and follow-up calls with insureds to enhance engagement and facilitate efficient claims processing.
Pharmacy Technician
Walgreens
Mobile, AL
10.2022 - 11.2023
- Assisted pharmacists in preparing medications, ensuring accuracy and enhancing patient safety through thorough checks.
- Processed prescriptions accurately and efficiently for customer fulfillment.
- Educated customers on proper medication usage and potential side effects for informed health decisions
- Processed customer payments and handled credit card transactions.
Customer Service Representative
Signius Communications
Mobile, AL
06.2021 - 08.2022
- Actively listened to customer needs to create welcoming environment that fostered trust and encouraged open communication.
- Handled incoming calls and greeted callers professionally to ensure positive first impressions.
- Transferred calls to appropriate departments to ensure effective communication.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
Education
Bachelor of Science -
Alabama Agricultural & Mechanical University
Huntsville, AL 08.2015 - 07.2026
Skills
- Data Entry
- Record Keeping
- Time Management
- Attention to Detail
- Customer Engagement
- Customer Satisfaction
- Team Collaboration
- Communication Skills
- Problem Solving
- Multitasking
- Adaptability
- Regulatory Awareness
- Empathy
Timeline
Administrative Assistant
Truck Brothers LLC
02.2025 - Current
Claims Processor
Pilot Catastrophe
12.2023 - 02.2025
Pharmacy Technician
Walgreens
10.2022 - 11.2023
Customer Service Representative
Signius Communications
06.2021 - 08.2022
Bachelor of Science -
Alabama Agricultural & Mechanical University
08.2015 - 07.2026