Stephanie Cooley
UPPER SANDUSKY,OH
Summary
Driven Account Coordinator with a proven track record at CoverMyMeds, adept in customer service and troubleshooting. Excelled in multitasking and organization, achieving high performance evaluations. Skilled in research and professional communication, consistently delivered positive outcomes and enhanced patient care across medical settings. Demonstrates a strong ability to resolve escalated issues with a professional demeanor. Significant background in clinical healthcare and providing patient needs prior to, during and after treatment.
Overview
13
13
years of professional experience
Work History
Account Coordinator in Network Services
CoverMyMeds
03.2022 - Current
- Asked appropriate open-ended questions to discover customers' needs and requirements
- Assists with accounts and requests in our system to create positive PA outcomes for patients' medication needs and user account issues
- Liaised with internal teams to facilitate proper troubleshooting for individual situations
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager or appropriate team
- Kept high average of performance evaluations and audits
- Used Confluence resource pages and updated them when needed to utilize the most recent information at all times.
Medical Assistant
Avita Health
09.2020 - 01.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted the physician with in-office procedures such as biopsies, cystoscopies, and catheter changes
- Performed Urodynamics testing on patients to obtain a clear performance of urinary system
- Called patients with lab results and next steps for treatment, especially those with cancer of the kidneys, prostate, bladder and ureters.
State Tested Nursing Assistant
Fairhaven Community
02.2012 - 08.2020
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted in end of life care as well as specializing in memory care units for residents with dementia.
Education
Certification - Medical Billing And Coding
DeVry University
Villa Park, IL08.2021
Medical Assisting
Kaplan University
Davenport, IA05.2019
High School Diploma -
Wynford High School
Bucyrus, OH06.1999
Skills
- Research expertise
- Customer Service
- Troubleshooting and problem resolution
- Professional Demeanor even during escalated interactions
- Multitasking and Organization
- Account Reconciliation
- Time Management
- Self Motivation
- Written Communication
Timeline
Account Coordinator in Network Services
CoverMyMeds
03.2022 - Current
Medical Assistant
Avita Health
09.2020 - 01.2022
State Tested Nursing Assistant
Fairhaven Community
02.2012 - 08.2020
Certification - Medical Billing And Coding
DeVry University
Medical Assisting
Kaplan University
High School Diploma -
Wynford High School
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