Stephanie Coppersmith
Germantown
Summary
People and process leader with over a decade of progressive experience. I am a Certified Veterinary Practice Manager (CVPM) and hold a Lean Six Sigma Green Belt (LSSGB). I am passionate about leadership, change management, service, and communication. I specialize in cross functional teamwork and process improvement, and have a strong track record of training and development.
I thrive in fast paced environments, and I’m always looking for new opportunities to solve challenges, streamline processes, and contribute to organizational success.
I’m committed to driving results, customer satisfaction, and making a positive impact in everything I do.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Director of Hospital Support
Mission Pet Health
Birmingham
06.2022 - Current
- Developed and delivered functional training programs for hospital leaders.
- Facilitated monthly leader forums to educate over 900 leaders on company initiatives.
- Managed Hospital Support team through recruiting, hiring, training, and mentoring processes.
- Oversaw knowledge management for company intranet, ensuring resource availability for teammates.
- Led ongoing communication cascade, effectively reaching over 20,000 teammates across the organization.
Regional Director of Operations
Mission Veterinary Partners
Southfield
08.2018 - 06.2022
- Work with hospital leadership to diagnose strengths and areas of opportunity within the hospital, and match their needs with MVP resources and support.
- Support hospital leaders with recruiting and hiring, promotions, retention, performance development, performance management, salary adjustments, team member relations, and disciplinary actions.
- Demonstrate servant-leader philosophy by being engaged, listening to others, breaking down performance barriers, creating a motivating, team-oriented environment, providing open communication, being approachable, and modeling MVP best practices.
- Coach and develop hospital leaders via development plans, constant feedback, and coaching.
- Monitor Key Performance Indicators of the region, identify opportunities, and grow EBITA through company initiatives and hospital specific changes.
- Daily use of all platforms to include Microsoft Office, multiple Practice Management Softwares, Dayforce, OKTA, Planful, Concur, Monday.com, and many others.
Practice Manager
Hunter Petcare
Franklin
04.2016 - 08.2018
- Managed hospital operations, ensuring optimal workflow and productivity.
- Oversaw financial management, including budgeting and expense tracking.
- Developed marketing strategies that increased client engagement and retention.
- Maintained inventory levels, and coordinated with suppliers for restocking.
- Trained and mentored teammates to enhance performance and service quality.
- Ensured compliance with veterinary regulations and standards.
- Managed all human resource functions, including team recruiting and benefits.
Vice President, Store Manager
Macy's
Cincinnati
10.2013 - 04.2016
- Drove and exceeded sales goals through strategic development and execution.
- Coached teams to enhance selling behaviors, resulting in high customer engagement.
- Ensured consistent execution of merchandise presentation, pricing, and signing standards.
- Established shortage awareness to effectively implement policies and procedures.
- Celebrated selling successes while coaching store teams for continuous performance improvement.
- Maintained high customer readiness standards for an organized shopping environment.
- Recruited a qualified team focused on sales to build a talent pipeline for future promotions.
Education
Bachelor of Arts - Sociology
Ohio University
Athens, Ohio, OH05-2004
Skills
- Certified Veterinary Practice Manager
- Lean Six Sigma Green Belt
- Change management
- Training development
- Cross-functional teamwork
- Process improvement
- Communications strategy
- Adaptability to change
Certification
Certified Veterinary Practice Manager
Timeline
Director of Hospital Support
Mission Pet Health
06.2022 - Current
Regional Director of Operations
Mission Veterinary Partners
08.2018 - 06.2022
Practice Manager
Hunter Petcare
04.2016 - 08.2018
Vice President, Store Manager
Macy's
10.2013 - 04.2016
Bachelor of Arts - Sociology
Ohio University