Stephanie Cortes
Carpentersville,IL
Summary
Based on previous experience, excels in customer satisfaction and sales through exceptional customer service and sales expertise. Demonstrates adaptability with new technologies and a strong work ethic to improve efficiency. Excels in team collaboration and problem-solving to ensure a welcoming environment for both patrons and staff. Open to learning from different perspectives and appreciating the culture that is the work force.
Overview
3
3
years of professional experience
Work History
Cashier/Hostess
Buffalo Wild Wings
South Elgin, IL
03.2024 - Current
- Established an atmosphere of hospitality and warmth for customers and adhered promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated and supervised monetary transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Server
Buffalo Wild Wings
South Elgin, IL
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served customer needs promptly with focused attention to accommodate each patron.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Assistant Swim Coach
Dundee Township Park District
Carpentersville, IL
05.2023 - 08.2023
- Adapted teaching strategies to match developmental age and abilities of swimmers.
- Provided constructive feedback to swimmers for increased proficiency and stronger performances in competitions.
- Collaborated with other coaches to create and execute practice plans for various skill levels, resulting in improved swim times.
- Actively participated in professional development opportunities to stay current on industry trends and coaching methodologies.
Lifeguard
Dundee Township Park District
Carpentersville, I
04.2022 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Swim Instructor
Dundee Township Park District
Carpentersville, IL
06.2021 - 08.2023
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines for optimal progress.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for everyone.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Education
No Degree - Business Entrepreneurship/Business Finance
Illinois State University
Normal, IL05.2027
Skills
- Customer Service
- Work Ethic/Integrity
- Patience/Empathy
- Time management skills
- Cleaning and sanitizing
- Customer Relations
- Professionalism and Courtesy
- Issue Resolution
- Complex Problem-Solving
- Sales expertise
- Adaptable and Flexible
Timeline
Cashier/Hostess
Buffalo Wild Wings
03.2024 - Current
Server
Buffalo Wild Wings
03.2024 - Current
Assistant Swim Coach
Dundee Township Park District
05.2023 - 08.2023
Lifeguard
Dundee Township Park District
04.2022 - 08.2023
Swim Instructor
Dundee Township Park District
06.2021 - 08.2023
No Degree - Business Entrepreneurship/Business Finance
Illinois State University