Stephanie Cortez
Cypress,TX
Summary
Experienced with retail operations, including merchandising and inventory management. Utilizes effective team leadership to drive sales and improve customer experiences. Track record of implementing efficient processes that boost store performance.
Overview
6
6
years of professional experience
Work History
Manager
Five Below
08.2024 - Current
- Directed everyday activities in retail environment including sales, customer interactions and managing stock.
- Analyzed sales data and implemented strategies to drive sales growth and improve customer engagement.
- Maintained high standards of visual presentation in the store.
- Ensured high levels of customer contentment by solving issues promptly.
- Achieved sales targets consistently.
- Built and guided a top-tier team enhancing performance in sales and customer satisfaction.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Social Media Manager
JoyfullycraftedCo
09.2022 - 04.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Adjusted publication schedules using detailed analytics for greater reach on various platforms.
- Grew Instagram followers to 25,000 within one year through engaging content.
- Delivered superior customer support by responding promptly to inquiries.
Cashier Team Lead
Whataburger
07.2019 - 10.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Education
J Frank Dobie High School
Pasadena, TXBachelor Of Early Childhood Care And Education - Early Childhood Education
San Jacinto College
Pasadena, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Five Below
08.2024 - Current
Social Media Manager
JoyfullycraftedCo
09.2022 - 04.2024
Cashier Team Lead
Whataburger
07.2019 - 10.2020
J Frank Dobie High School
Bachelor Of Early Childhood Care And Education - Early Childhood Education
San Jacinto College
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